All of my games disappeared from external storage.

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good evening

It sounds like you may be experiencing an issue with your external storage device.

Make sure that the external storage device is properly connected to your console and is powered on.

Try restarting your console and seeing if the games reappear.

Check to see if the external storage device is recognized by your console by going to "Settings" > "System" > "Storage" and selecting the device. If the device is not recognized, try unplugging it and then plugging it back in.

If the games are still not showing up, try formatting the external storage device. Be aware that this will erase all data on the device, so make sure to back up any important files before proceeding. To format the device, go to "Settings" > "System" > "Storage" and select the device. Then, select "Format for games and apps".

I hope this helps!

Anyone know anything about the disappearing storage space on the external disk?

I'm using a Seagate Backup Plus 2TB 3.0 usb external hdd and I haven't had any problem at all. Below is a copy and pasted article for info on external hdd and FAQ.

A 256GB or larger storage device with USB 3.0.

Note: Any brand/drive should work, as long as it's at least 256GB and USB 3.0.

Note: You can connect up to two storage devices at the same time

Note: If the storage device is connected via a USB hub, it needs to support USB 3.0.

Note: Both USB powered and AC adapter powered will work.

External Storage FAQ

Q: What can I install on my external storage device?

A: You can install games, downloadable content, and apps on your storage device.

Q: Can I store game saves on the external storage device?

A: No. Game saves are automatically stored in the cloud and synced to the Xbox One console.

Q: Can I use the external storage device for music and video playback?

A: No. For the initial release of the external storage feature, media files, including music and videos, are not supported. We are considering this for a future release.

Q: Can I copy or move a game from my internal hard drive to my external storage device?

A: Yes. Check out the content management features by going the Manage page for the game or app.

Q: Can I use my external storage device with my PC as well as my Xbox One?

A: No. The external storage device will be formatted for use by the Xbox One console only. PCs won’t recognize the drive partition created by the Xbox One.

Q: Can I re-format my storage device from my Xbox One console?

A: If you'd like to remove all content from your storage device and start over, you can re-format your storage device on the Xbox One. To do this, go to Settings>System>Manage Storage, choose the external drive you want to format, and select Format. After
this is done, the Xbox One will treat it as a brand new drive.

Note: Formatting causes the storage device to wipe all data.

Q: Do I need to bring my game disc while roaming with my storage device?

A: Yes. The external storage device does not change the licensing for games, so if the game was installed from a disc, the disc is required to play the game.

Sorry to hear it. Is your son using an official Xbox hard drive or an external flash drive? If it's a flash drive then perhaps the drive is failing. Be sure to check all storage devices for the game as the only other way a game would disappear after download
would be if it was deleted.

I have a few games on the external storage and now I am trying to move games from my internal to my external but the game would not move.. says installation stopped. What else I can do? Should I buy a new external storage ?

Thanks