All of my captures are gone

Discus and support All of my captures are gone in XBoX on Consoles to solve the problem; Ok so I am having a problem, I cannot find ANY of my captures (game clips + screenshots) I never deleted them, and they were all saved to my DVR. When... Discussion in 'XBoX on Consoles' started by AsthenicBoss288, Mar 16, 2017.

  1. AsthenicBoss288
    AsthenicBoss288 Guest

    All of my captures are gone


    Ok so I am having a problem, I cannot find ANY of my captures (game clips + screenshots) I never deleted them, and they were all saved to my DVR. When I try to find them, DVR tells me to Try Again (0x87c40156). I put that code into the search and nothing
    popped up. I have tried multiple procedures to see if it was just bugged, but no where on my Xbox, Win10, or Xbox Mobile App can I find my clips. So I want to know what happened to them. Did they all get deleted? Are they saved somewhere else? Please help
    me ;n;

    :)
     
    AsthenicBoss288, Mar 16, 2017
    #1
  2. Miss Bijoux
    Miss Bijoux Guest
    All my captures are gone!

    Hey there Divine!

    If you can see all your clips in Upload Studio, you should be able to save them or share them directly from Upload Studio at this point. Are you not able to do so? Note that you can also filter the clips by clips stored locally or on Xbox Live.

    Let us know if you have any further questions and we'll do what we can to help you out. All of my captures are gone :)

    --------------------------------------



    Xbox Forums Staff



    Be sure to check out the Xbox Forum Guidelines and
    if you're a member of the Xbox Insider Program, check out the Xbox Insider Program Forums for help with Insider Program
    troubleshooting.
     
    Miss Bijoux, Mar 16, 2017
    #2
  3. DivineHorizon03
    DivineHorizon03 Guest
    All my captures are gone!

    So I saved all of my captures to an app called Upload Studio, And now there all gone! But I can access them from within the Upload Studio. But can I get those captures back too my capture screen? And how?
     
    DivineHorizon03, Mar 16, 2017
    #3
  4. Misses Quinzel
    Misses Quinzel Guest

    All of my captures are gone

    Hey, Im Warpriest!

    We had an issue with Activity Feeds last night, that would have affected captures. This is resolved now. Are you still unable to view your captures? Let me know so that we can dig into this further! All of my captures are gone :)

    --------------------------------------



    Xbox Forums Staff



    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
    Program Forums     for help with Xbox Insider Program troubleshooting.
     
    Misses Quinzel, Mar 17, 2017
    #4
  5. Miss Bijoux Win User

    All my captures are gone!

    Hey there Divine!

    If you can see all your clips in Upload Studio, you should be able to save them or share them directly from Upload Studio at this point. Are you not able to do so? Note that you can also filter the clips by clips stored locally or on Xbox Live.

    Let us know if you have any further questions and we'll do what we can to help you out. :)

    --------------------------------------



    Xbox Forums Staff



    Be sure to check out the Xbox Forum Guidelines and
    if you're a member of the Xbox Insider Program, check out the Xbox Insider Program Forums for help with Insider Program
    troubleshooting.
  6. Misses Quinzel Win User

    All of my captures are gone

    Hey, Im Warpriest!

    We had an issue with Activity Feeds last night, that would have affected captures. This is resolved now. Are you still unable to view your captures? Let me know so that we can dig into this further! :)

    --------------------------------------



    Xbox Forums Staff



    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
    Program Forums     for help with Xbox Insider Program troubleshooting.
  7. XBF Ezra G Win User

    Offline Captures ALL Gone

    Hi cjames311,

    Thanks for your post. I understand you are experiencing an issue with captures on Xbox One. When did you notice these captures were deleted? Have you checked to see if the console uploaded them to Xbox Live? To do so, check out:

    Manage your game clips on Xbox One    .

    You may want to try a
    hard reset     to refresh the capture list and try making new captures.

    Please keep us updated.
  8. cjames311 Win User

    Offline Captures ALL Gone

    Hi Ezra,

    I only noticed the captures had deleted yesterday, but I have not been online much so it could have happened over the last 2-3 weeks.

    I have tried the following.

    1. Hard Reset - > no clips in " on this Xbox "
    2. Hard Reset & Disconnecting power for 10 seconds - > no clips in " on this Xbox "
    3. When Capturing a new clip/screenshot that appears in on this Xbox
    Xbox Live Storage is at 97% but i have never had any issues with captures storage local on the xbox.

    I use One Drive when I need to free space on xbox live, Last upload to One Drive was 2nd September 2019 but that was only one clip

    Any other suggestions?

    Regards,

    Chris
  9. The Way The TruthThe Win User

    For some reason all of my captures are gone.

    I tried it and it didn't solve the problem unfortunately. Well idk the exact date of my last capture before everything was gone. But I took some captures today.

    I appreciate your help.
Thema:

All of my captures are gone

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