all my jigsaw puzzle collection are gone and new collections will not load

Discus and support all my jigsaw puzzle collection are gone and new collections will not load in XBoX Games and Apps to solve the problem; I am very upset as I had at lease 25 collections and now there is only the original two, how can I get them back. 763ae045-819e-4391-a9d9-f56b0f76c904 Discussion in 'XBoX Games and Apps' started by FoulerRabbit803, Dec 29, 2017.

  1. FoulerRabbit803
    FoulerRabbit803 Guest

    all my jigsaw puzzle collection are gone and new collections will not load


    I am very upset as I had at lease 25 collections and now there is only the original two, how can I get them back.

    :)
     
    FoulerRabbit803, Dec 29, 2017
    #1
  2. DoubtedBox141
    DoubtedBox141 Guest
    All collections gone

    Had the error issue with Jigsaw puzzles. The game comes up today, but all my puzzles and collections are gone....
     
    DoubtedBox141, Dec 29, 2017
    #2
  3. HelenEglentowicz
    HelenEglentowicz Guest
    Download problem

    I downloaded the new winter puzzles. My points were taken, but the puzzled doesn't show up in my collections.

    I also have other puzzles that I downloaded some time ago, they are gone. When I try to get into my collections,

    jigsaw shuts down.

    How do I fix this?
     
    HelenEglentowicz, Dec 29, 2017
    #3
  4. Roving Rat 1
    Roving Rat 1 Guest

    all my jigsaw puzzle collection are gone and new collections will not load

    I've got the same problem! I go to the Download Collections page and it shows they are downloaded, but no puzzles are showing up.
     
    Roving Rat 1, Jan 5, 2018
    #4
  5. Roving Rat 1 Win User

    all my jigsaw puzzle collection are gone and new collections will not load

    I've got the same problem! I go to the Download Collections page and it shows they are downloaded, but no puzzles are showing up.
  6. PMalyse Win User

    Microsoft Jigsaw

    Hello! Have you tried signing out of the Xbox app & store with your account and signing back in? What about an uninstall & reinstall of the game?
    Hi, I did the uninstall & reinstall several times yesterday and today. Also signed out and then back in, notice most all of my previously solved collections were gone but my total points were there, as well as my custom puzzles. I then downloaded the new
    Big Sur collection and every time I enter the first puzzle it loads until just before opening and Jigsaw terminates. Mahjong works fine and my calendar of solved days is up to date.

    That's what is so perplexing since all the software and devices work for one game but not the other.

    Peterm
  7. PattiZi Win User

    Microsoft jigsaw won't download puzzle collection

    Does anyone know how to delete jigsaw puzzle collections when they are completed.. It is one of my favorite games, but when I download them and can't DELETE them .. I don't want to use all my space for puzzles..

    PLEASE HELP ME DELETE THE COMPLETED JIGSAW PUZZLES.



    Thanks

    PZ
  8. ElaineJohnson7 Win User

    Where is my jigsaw puzzle collection?

    My last response was that the collection reappeared. I completed a puzzle in the collection last night, which unlocked a new puzzle within the collection. Tonight, I decided to begin a new puzzle in that same collection, but it has completely disappeared again!

    Annoyed!
  9. EyesDelight Win User

    Jigsaw Collections missing

    I purchased 4 packs and none of them show up in downloadable collections. They just disappeared.

    The other issue I'm having is that the 3rd puzzle in one of my Jigsaw Jam collection hangs. It just sits there and refuses to load. I've completed the other two, each with 3 stars, but the third won't load. It said that it was unlocked. I tried restarting
    my computer, etc. I guess I may have to try deleting Jigsaw Jam and hoping it will give back everything I've achieved. This all started after the latest Windows 10 download.
Thema:

all my jigsaw puzzle collection are gone and new collections will not load

Loading...

  1. all my jigsaw puzzle collection are gone and new collections will not load - Similar Threads - jigsaw puzzle collection

  2. Jigsaw Puzzle Daily Challenges

    in XBoX Games and Apps
    Jigsaw Puzzle Daily Challenges: I am playing the daily challenges in the Microsoft Jigsaw Puzzles. I can see at the bottom of the screen what the month progress is and how many coins. BUT I have NOT received that many coins and...

  3. Microsoft Jigsaw puzzles no longer available offline

    in XBoX Games and Apps
    Microsoft Jigsaw puzzles no longer available offline: I have lots of jigsaw puzzles in Microsoft Jigsaw, which I've downloaded with gold earned, and most are now no longer available offline. If I'm on the internet, the puzzles are still there....

  4. How to turn off music after puzzle completion in Microsoft Jigsaw, settings do not allow...

    in XBoX Games and Apps
    How to turn off music after puzzle completion in Microsoft Jigsaw, settings do not allow...: When I had to de-install and re-install Microsoft Jigsaw the Settings do not allow for turning off the volume on the music that plays after the puzzle is completed. The button at the bottom which...

  5. Occasionally Jigsaw crashes when inserting the LAST piece of a puzzle in Classic mode,...

    in XBoX Games and Apps
    Occasionally Jigsaw crashes when inserting the LAST piece of a puzzle in Classic mode,...: Hello, on several occasions I have experienced a crash in Classic mode when inserting the last piece of a puzzle. When restarting Jigsaw the entire progress of the puzzle is gone, back to 0%,...

  6. Microsoft Jigsaw: Jam King and Hungry for Puzzles achievement glitched?

    in XBoX Games and Apps
    Microsoft Jigsaw: Jam King and Hungry for Puzzles achievement glitched?: Microsoft Jigsaw achievements for Jam King and Hungry for Puzzles won't pop even though I completed the achievements. Jam King - I have completed both packs (42 out of 42) but the tracker says I...

  7. Resetting a specific puzzle with a glitched cloud save for Microsoft Jigsaw, without losing...

    in XBoX Games and Apps
    Resetting a specific puzzle with a glitched cloud save for Microsoft Jigsaw, without losing...: I've asked this a couple of times and each time it's like a bot is answering. If you're going to offer advice, please read this properly and actually answer what I'm asking about - rather than...

  8. I am unable to play Jigsaw, I select a puzzle and it doesn't open

    in XBoX Accessibility
    I am unable to play Jigsaw, I select a puzzle and it doesn't open: I am no longer able to play jigsaw, I select a puzzle but it never opens just has a rotating circle on the screen 3dfa53aa-37b6-4bf2-906a-19f93e2353d7

  9. Microsoft jigsaw puzzle goes into a loop on startup

    in XBoX on Windows
    Microsoft jigsaw puzzle goes into a loop on startup: When I startup jigsaw puzzle each time, it is suppose to do an advertisment first before bringing up my puzzle. Every single time in the past week, the puzzle goes into a loop where the "dot...

  10. microsoft jigsaw puzzles will not load, what can I do?

    in XBoX Games and Apps
    microsoft jigsaw puzzles will not load, what can I do?: Trying to load Microsoft Jigsaw, the software takes several minutes to load. Eventually the software will load, but individual puzzles will not load. I uninstalled the software and reinstalled it,...