All my credits have disappeared ?!

Discus and support All my credits have disappeared ?! in XBoX Rewards & Social to solve the problem; Logged on today and everything was gone. the site now says im starting from scratch. What happend? 3e5df2c4-0c9b-4de7-a8b7-71f74f9ffc99 Discussion in 'XBoX Rewards & Social' started by Big Joe 410, Mar 9, 2017.

  1. Big Joe 410
    Big Joe 410 Guest

    All my credits have disappeared ?!


    Logged on today and everything was gone. the site now says im starting from scratch. What

    happend?

    :)
     
    Big Joe 410, Mar 9, 2017
    #1
  2. riverzillest
    riverzillest Guest
    missing VIP perks & credits

    it's odd now all of a sudden all my pending credits seem to have disappeared
     
    riverzillest, Mar 9, 2017
    #2
  3. BONILLA35
    BONILLA35 Guest
    My credits have disappeared!!

    Yesterday I checked to see the amount of credits I have been awarded and I was surprised to see that I had absolutely nothing. Several days ago I had around $20. I haven't bought anything!!! Where did it go??? Also I was never given cash back for preordering Battlefield
    1. I know preorders normally don't qualify for VIP benefits, but I ordered it during the promotion in month of September. Help please!
     
    BONILLA35, Mar 9, 2017
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    All my credits have disappeared ?!

    Hello Big Joe 410,

    Apologies for the confusion. There was an error that arose with our daily maintenance that caused a file to fail. This caused users to briefly see what appeared as no account at all. We have hotfixed this issue, and you should now be seeing account information
    that is accurate up to yesterday morning. We are currently working on getting this information up to date to this morning. Apologies for the inconvenience.
     
    XBLRewards8, Mar 9, 2017
    #4
  5. XBLRewards8 Win User

    All my credits have disappeared ?!

    Hello Big Joe 410,

    Apologies for the confusion. There was an error that arose with our daily maintenance that caused a file to fail. This caused users to briefly see what appeared as no account at all. We have hotfixed this issue, and you should now be seeing account information
    that is accurate up to yesterday morning. We are currently working on getting this information up to date to this morning. Apologies for the inconvenience.
  6. riverzillest Win User

    missing VIP perks & credits

    it's odd now all of a sudden all my pending credits seem to have disappeared
  7. BONILLA35 Win User

    My credits have disappeared!!

    Thank you.

    Sorry, I don't think I was clear on my end. I had already been awarded the credits and they were converted to currency and deposited to my account several weeks ago. I checked and verified it using the link you sent me.
  8. Smwutches Win User

    My credits have disappeared!!

    Support will check on the Battlefield credits, but for the disappearing credits check your statement on the MyRewards section if the site. It will show if/when the credits were deposited. You can verify deposits at http://commerce.microsoft.com
  9. XBLRewards8 Win User

    My credits have disappeared!!

    Hello BONILLA35,

    Unfortunately, once Credits have been deposited, we cannot take any action on them. You would have to follow up with Xbox support such as at (support.xbox.com/contact-us). You received your Battlefield 1 pre-order Credits on September
    8th, and they were included with your deposit on September 28th. You can see your Credit events on the MyStatement on the MyRewards page.
Thema:

All my credits have disappeared ?!

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