All Microsoft, and related games were removed from my library

Jaqey · Mar 21, 2022

So, it stands that I had an error a couple days ago that did so my computer could not boot windows. And to fix it I needed to reinstall windows. However, during this all my games bought on the Microsoft store have disappeared.

It tells me I cannot install Minecraft, or SOT, because they are not in my library.

I have no idea how to get my products back, and from what I gathered they don't even have direct support services.

:)

Francia J.

Hi Jaqey, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

We need to validate if you're signed in under the account where these games were purchased. Kindly sign in to https://account.microsoft.com/billing/orders. Please locate the order for the said games.

If you're not seeing them kindly try another Microsoft account.

Francia J.

Oh, if you're looking for Minecraft Java Edition simply sign-in on the Microsoft account that you used in migrating your Mojang to Minecraft Launcher and you should be able to install and launch the game from there.

Francia J.

Kindly download it here then click "Download for Windows 7/8"

https://www.minecraft.net/en-us/download

Jaqey

How would i see the order when it was made before the merge with Mojang?

They still say i have an account, since I can still change skin, and have a skin equipped. Along with the merge cape.

This is the only Microsoft account I have.

Jaqey

Gives me a pop up that says I cannot download the launcher because it isn't in my library

All Microsoft, and related games were removed from my library