All game progress lost (Overwatch)

GEEZUS 956 · Sep 22, 2019

I decided to restart playing after so long (about 6months of not playing) and i have nothing. There were no purchases on that account just the regular unpurchased game content i made. I am level 1, endorsement level 1, no customization items whatsoever,
no stats such rounds won and whatnot. What just happened?

I started with blizzard support since my microsoft account is untouched, but they told me, “Unfortunately we cannot see what items you have earned on the console versions of Overwatch, as they are tied to licenses with Microsoft.” What can be done?

:)

Zero420override

You can reach out to support also here is a link for Payments and Purchases

I hope this helps

BakyOsijekHr

Your save should be preserved in cloud. Delete local save and restart. You have purchased the game? Try remove and than add again your account on box. If nothing helps, i would follow colegues advice to conntact support.

kyle_m4496

Hi Rei. My name is Kyle and I'm an independent advisor.

On this forum, we provide support and advice for Xbox devices and services. In-game issues are best addressed by the game developer. They'll be more equipped to assist you.

Please contact Blizzard Support for help with this: https://battle.net/support/help

Ackis

You might have better luck trying to contact the support for the game itself: https://mytona.helpshift.com/a/seekers-notes-hidden-mystery/?l=en

Temhotabot

If you believe your account has been compromised you will need to contact support for your region and have them start an
Unauthorized Access Investigation. If you live in the US/Canada the number is 1-800-4MY-XBOX. Anywhere else click on
support at the top of the page, then on contact us at the bottom of that page, then
by phone.

All game progress lost (Overwatch)