All but 2 of my downloaded jigsaw puzzles have disappeared!

PaulReed_1964 · Sep 8, 2017

When I logged into Microsoft Jigsaw to worked one of my downloaded & paid for puzzles, I noticed that none of the puzzles where there except for 2. I have downloaded a large number of puzzles and paid with points and now they are gone. Several days ago
I was not able to play either Microsoft Solitaire or Jigsaw and had to go through a troubleshooting process to make it work again. The App troubleshooter said that the Store cache was corrupted and needed to be repaired. After doing that I was able to access
both games again. But now where are my downloaded jigsaw puzzles? This is frustrating to say the least.

:)

tennisri1 · Sep 8, 2017

Download

I downloaded Gardens from the Jigsaw Collections and even played one or two.

But it has disappeared and no longer shows up in Classic Jigsaw or Downloadable puzzles.

jrbfremont · Sep 8, 2017

MS Jigsaw Crashes

After I complete a puzzle, MS Jigsaw crashes and I'm back at my desktop. When I return to the game, the puzzle I finished shows that it was completed. When I complete another puzzle from the collection (Foods 2), it crashes again. I notice also that I appear
to be logged in, but my image has disappeared. This problem started when I downloaded Foods 2 collection a few days ago.

caking715 · Nov 11, 2017

I have switched from one computer to another and only two of my puzzle collections show up! They still show up on my other computer. Can I get them on both?

caking715

I have switched from one computer to another and only two of my puzzle collections show up! They still show up on my other computer. Can I get them on both?

BrainyTester75

I just had the same problem.

PattiZi

Does anyone know how to delete jigsaw puzzle collections when they are completed.. It is one of my favorite games, but when I download them and can't DELETE them .. I don't want to use all my space for puzzles..

PLEASE HELP ME DELETE THE COMPLETED JIGSAW PUZZLES.

Thanks

PZ

EyesDelight

I purchased 4 packs and none of them show up in downloadable collections. They just disappeared.

The other issue I'm having is that the 3rd puzzle in one of my Jigsaw Jam collection hangs. It just sits there and refuses to load. I've completed the other two, each with 3 stars, but the third won't load. It said that it was unlocked. I tried restarting
my computer, etc. I guess I may have to try deleting Jigsaw Jam and hoping it will give back everything I've achieved. This all started after the latest Windows 10 download.

GalvanicBore219

I have exactly the same problem: all my downloaded jigsaws have disappeared and so is my progress if I download them again. This has been going on since last month.

All but 2 of my downloaded jigsaw puzzles have disappeared!