Aleksandr Bowich

AlexandrRazinov · Jan 17, 2019

Оплатил статус gold. Платеж прошел, но статус не появился. Что делать?
[Mod Translation - Paid for gold status. The payment has passed, but the status has not appeared. What should I do?]

:)

AlexandrRazinov

Всё заработало. Спасибо

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[Mod Translation - It worked. Thank you ]

XBF Amber M

Hi there!

Thanks for reaching out to us in the forums for this issue. The error code you received (807b01930) indicated that there
may be an error going on in relation to your profile. Since its not recognizing that you have Xbox Live Gold enabled, then you may want to confirm your connection to Xbox Liveand then try again. Once you establish that you are connected with the network, you
should
remove then re-download your profile to your 360. This should get everything going back in the correct direction.

Go ahead and give it a try and let us know the results!

XBF Leo G

Hello Aleksandr,

Thank you for keeping us updated. It appears as though the issue may be with the application itself. We recommend

uninstalling the application and downloading it back. Be sure to let us know the results!

Rodrigo Oliver

Hi Aleksandr, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

I think the issue is that you are using a card if I understood correctly, from Thailand, and are trying to purchase something from the Argentinian store.

Why are you doing this?

Do you currently live in Thailand and have an Argentinian account?

XBF George L

Hello Aleksandr!

I researched your error code ( 0x80a40010) and it came up with the error and a lot of good solutions for your issue.

Please review the steps necessary to resolve your issue here :
Error Code solutions

Hope it helps please let us know if you still have issues with a reply!

Thanks for reaching out!

Aleksandr Bowich