AHHH...Not Again!!!

The Xbox is plugged into its own designated outlet. It is in a TV stand with a fan for air circulation. Perhaps that is not enough. I don't know???

:)

 

Just bought Metro (lesson learned.....)

Hahaha, ahhh made me laugh again King.

Duck Dynasty, hahaha imagine being stuck with that one!

 

AHHH

Hi sounds strange – Please Try and troubleshoot disc read issues here:
support.xbox.com/.../disc-drive-solution

 

Your cooling should be sufficient.

If it's hard drive failure the two primary reason are heat and power surges when it occurs so frequently. Is it plugged into a surge protector? Any energy hogs (frig, AC, washer/dryer, etc) plugged into the same circuit? (that may mean all the outlets on
an entire wall or room depending on how your place is wired)

 

Plugged in in the living room. I have a television, xbox one, and onyx whole home audio plugged into the living room. They are on separate plugs, however they are all in the living room. If I had a suspect it would be the onyx whole home sucking a bunch
of juice.

 

Normally the devices that cause issues are big, like the compressor kicking on and off in a frig or AC unit. It'll cause a fluctuation in the power and can corrupt the hard drive.

Is it plugged into a surge protector? If so we just ruled out the above and it may just be bad luck.

 

Apparently Sarcasm doesn't translate...

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You are now chatting with 'Lindy Mae'.

Lindy Mae: Hello, thank you for contacting Xbox Customer Support. My name is Lindy Mae. Please give me a moment to review your question.

Lindy Mae: Hello, how are we doing today, David?

David: Umm. I've had better days

David: My Xbox One is repeating the same problem that I had the last time I sent it in. Power light comes on but no video out put. I can here the hard drive try and come on the squeak and stop

Lindy Mae: I see. Thank you for the details, David. I will be glad to help you sort that out, okay?

David: okay

Lindy Mae: I understand that your console has already been sent for repair twice.

David: That is correct

Lindy Mae: I see. But, it seems that the issue still persist.

Lindy Mae: To get us started, may I have the gamertag and email address associated please?

David: Apparently so. First repair was for disc drive not this issue. Sure and email is (Deleted, personal information)

Lindy Mae: Thank you. Let me locate your account here first and I'll be back.

David: okay

Lindy Mae: Thank you.

Lindy Mae: One moment please.

David: okay

info: Your chat transcript will be sent to (Deleted Personal Information) at the end of your chat.

Lindy Mae: The best solution for this is to have your console replaced. We can do that online through the website, myservice.xbox.com. Since your console is already registered, the website will provide you the details of the replacement procedure. Would
that be okay with you?

David: yes but i cannot do quick exchange. I have credit or debit card. I live by cash only

David: Excuse me I have no credit or debit card

Lindy Mae: I see. Please let me confirm this with our Advocacy Team. Please stay on the line, David.

David: ok

David: I can send mine in and then you send me another one though

Lindy Mae: Actually, that method is an advance exchange which needs a credit card for it to go through. However, we have an option on same unit repair where you will send the unit on our service center and repair it for free. How does that sound?

David: Can I send you my thrice broken xbox and you send me another one without messing with repairs since that seems to be a no go at this point.

Lindy Mae: I'm glad that I receive this chat because I will personally make sure that the console that you get back is the Microsoft tested console which also means that your console is bound to last longer.

David: So the first two were not Microsoft tested? Also is that double talk for you will repair and send back my current Xbox. If that is the case and there are no other options, just say so.

Lindy Mae: Not necessarily. Following the repair process, your Xbox will be repaired, and when I say Microsoft tested that means, you should get a working console for you to get back in your gaming, okay?

David: I didn't get the Microsoft tested guarantee the last two times. Maybe this time will be different. So let's get this going. I can't wait to play my Microsoft tested console.

Lindy Mae: I understand where you are coming from, David and yes, I'm very positive you can play all the way this time. PLease stay on chat so I can complete this for you,okay?

David: Okay

Lindy Mae: Just sit back and relax. You can grab something cool to drink or even enjoy this digital coffee that I’m about to serve you right now. Just kidding (smiling)

David: GO MICROSOFT TESTED!!! Going to get a Coca Cola. I'll be back in a minute. Yay!!!

Lindy Mae: Okay first things first, I may need your complete name, your best phone number, your email, complete address, city, state and zip code please. Just making sure its going to be sent to the right house. (Smiling)

David: (Deleted, Personal information)

Lindy Mae: Thank you so much.

David: No problem at all.

Lindy Mae: One moment please.

David: okay

Lindy Mae: Good News! I have successfully completed the request. Please take note of the SErvice request number 1268791420. Also can I tell you something?

David: What

Lindy Mae: As far as answering your questions today, I’ll tag this as resolved on my ticket, alright? Just to share David, I also feel like we worked well as a team. Alex is my mentor and just like him, I learned a lot today on how to do my job better
because of you. It was my genuine pleasure assisting you and I hope my service made you a very Happy Microsoft Customer! (SMILING)”

David: Great. Can't wait for my MICROSOFT TESTED Xbox One.

Lindy Mae: One last thing though,

Lindy Mae: Do you see the "Close Chat" button above the chat window?

David: Yes.

Lindy Mae: To properly end the chat session, please click on the "Close chat" button on the upper right hand corner of the chat window. I would like to thank you for contacting Xbox Chat Support. You have a legendary day ahead! (HIGH FIVE!) Thank you for
helping,me resolve your issue.

David: Okay. Is there a shipping label being sent to my email.

Lindy Mae: Absolutely, David. You are all covered.

 

Yes it is plugged into a surge protector, probably just bad luck. However it is very aggravating.

 

Has anyone told you that the Xbox One is not a sandwich maker?

Haha, I'm just playing, that is some unbelievable luck there. Feel for ya buddy!

 

Dude I'm on my seventh console since launch day. Every time it has been a different issue. I finally told the people down at the Microsoft Store in my state that I want a newer console than what I had been getting since the lot numbers and manufacturing
dates were all within 3 months of launch. They got me switched out for a Sunset Overdrive bundle and gave me a standalone Kinect sensor to make up for the lack of one in the SO bundle and I haven't had an issue since.

 

You're lucky - I've never had a support service rep offer me digital coffee...

 

This is why I got the gamestop warranty for both the PS4 and Xbox One. It's just peace of mind knowing that if anything went wrong, all I have to do is go to a GameStop and exchange it for a new one instead of sending it to Sony or Microsoft and waiting
for them to fix it then waiting for it to get back.

However, I remember Sony was just sending out replacements to those who had issues with their launch systems, whereas Microsoft just tried to repair them.

 

Incredibly bad luck. The X1 power brick has a built in Surge protector so I would rule out anything to do with that.

 

Yea it's a bummer. Especially since the only reason I stuck with Xbox was for Halo. I was going to switch to PS4, but couldn't abandon the Chief. Point being, I'm going to miss the Halo Master Chief Collection launch (tomorrow) by about three-six weeks.
Galactic Geek that digital coffee was cold, it froze up in the middle of drinking it.

P.S. Rippen hello fellow nurse

 

Sorry to hear your struggles. Hopefully all is well with your new One. So you can enjoy the MCC without issue