Aguardo contato da DHL.

Boa noite. Registrei um sensor kinect com defeito e recebi um nº de pedido, porém, até agora não fui contatado pela DHL, que em tese seria a empresa que recolheria o sensor.

Como devo proceder?

[Translation-

Good night. I registered a
kinect sensor faulty and
I received a number of
request, however,
so far I haven't been
contacted by DHL, which
in theory would be the company
to pick up the sensor.

How should I proceed? gracias]

:)

 

Aguardo Contato - Contato inicial via Suporte (SECOND POST)

Hey there Cruzetas,

I’m truly sorry to hear about any inconveniences this may have caused. We are unable to provide Fallout 4 over the forums, or revoke the $10 credit you already received. As this is a support forum, if you would like to pursue legal action then we will not
be able to assist further. For more information, please visit our
Legal and Corporate Affairs page.

 

Aguardo Contato - Contato inicial via Suporte (SECOND POST)

Prezados,

Como percebi que vocês tiveram que traduzir para o inglês para poderem responder, preferi redigir o post em ingles, para que representasse efetivamente o que eu queria dizer.

Dear,

Since I realizes that you had to translate to English so that you could answer, I decided to write the post in English so that it could really means what I wanted to say.

I am very sad to see that MS DIDN'T understand what I was talking about, since I REALLY DOUBT that anyone from MS have read my post on www.reclameaqui.com.br (since I guess none from this area speak Portuguese... if you need me to translate to English, fell
free to ask).

I am also sad that MS is making me feel that they don't care about their customers, which will be explained in a bit..

Since you didnt see my post at Reclame Aqui, I MUST tell you that I REFFUSE the 10 dollar deposit made to my account, because I think its DISRESPECTFULL, and it´s just a way of making people LITERALLY "SHUT UP" about what happened.

I am willing to discuss a solution, so that I can play Fallout 4, since i have a buyer´s receipt (from MS) saying that I have successfully "bought" the game (for the price offered, in this case "zero").

I tried to explain (in my Reclame Aqui complain) that MS has already sold games for "zero" before, and it makes it perfectly POSSIBLE that Fallout 4 COULD BE one of this cases. What I want to prove here is that I did NOT want to take any UNFAIR advantages
from MS (I only want what they offered me)

Going further, since I CANT re-sell the game (because it would be linked to my account) nor can I sell my account, it proves that I DON´T WANT to make any PROFIT from it.

What I really want is to PLAY THE GAME.

It´s really important to say that I want to solve this problem in a nice and friendly way (without having to seek Legal ways). Following this idea, I suggested a WIN-WIN SOLUTION, that basically is:

- MS gives me access to the game (full game, with all DLCs, the same I "bought") with the condition that I MUST HAVE LIve Gold. (if I dont renew my Live Gold, I loose this condition till I sign again). In a simpler way, consider Fallout 4 (game + DLCs) like
a "Games with Gold" for me.

I really think it woud be better if you can contact me over the phone if you have any doubts in my suggestion.

Hope to hear from MS soon.

Thanks for the attention,

Mario

Aguardo Contato - Contato inicial via Suporte

 

Hey there CuttableRobin31!

In order to find out the shipping information, I would recommend reaching out to our Phone Support from our Contact Us page. They should be able to point you in the right direction to find
out the shipping information that you are requesting.