Aguardo Contato - Contato inicial via Suporte [Translation: Contact wait - Initial contact via ...

Prezados,

Fiz uma reclamaçao no Reclame Aqui, disponível no link:

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Diante disso, contatei o suporte uma vez que o prazo inicial de resposta de 05 dias foi ultrapassado, e aguardo contato para resolver o problema de forma rápida e amigável.

Atenciosamente,

Mario

[Translation: Dear,

I made a complaint at Complain Here, available at the link:

{{page.OGtitle}}

Therefore, I contacted support since the initial period of 05 days response has been exceeded, and look forward contact
to resolve the issue quickly and amicably.

Regards,

Mario]

:)

 

Aguardo Contato - Contato inicial via Suporte (SECOND POST)

Hey there Cruzetas,

I’m truly sorry to hear about any inconveniences this may have caused. We are unable to provide Fallout 4 over the forums, or revoke the $10 credit you already received. As this is a support forum, if you would like to pursue legal action then we will not
be able to assist further. For more information, please visit our
Legal and Corporate Affairs page.

 

Aguardo Contato - Contato inicial via Suporte (SECOND POST)

Prezados,

Como percebi que vocês tiveram que traduzir para o inglês para poderem responder, preferi redigir o post em ingles, para que representasse efetivamente o que eu queria dizer.

Dear,

Since I realizes that you had to translate to English so that you could answer, I decided to write the post in English so that it could really means what I wanted to say.

I am very sad to see that MS DIDN'T understand what I was talking about, since I REALLY DOUBT that anyone from MS have read my post on www.reclameaqui.com.br (since I guess none from this area speak Portuguese... if you need me to translate to English, fell
free to ask).

I am also sad that MS is making me feel that they don't care about their customers, which will be explained in a bit..

Since you didnt see my post at Reclame Aqui, I MUST tell you that I REFFUSE the 10 dollar deposit made to my account, because I think its DISRESPECTFULL, and it´s just a way of making people LITERALLY "SHUT UP" about what happened.

I am willing to discuss a solution, so that I can play Fallout 4, since i have a buyer´s receipt (from MS) saying that I have successfully "bought" the game (for the price offered, in this case "zero").

I tried to explain (in my Reclame Aqui complain) that MS has already sold games for "zero" before, and it makes it perfectly POSSIBLE that Fallout 4 COULD BE one of this cases. What I want to prove here is that I did NOT want to take any UNFAIR advantages
from MS (I only want what they offered me)

Going further, since I CANT re-sell the game (because it would be linked to my account) nor can I sell my account, it proves that I DON´T WANT to make any PROFIT from it.

What I really want is to PLAY THE GAME.

It´s really important to say that I want to solve this problem in a nice and friendly way (without having to seek Legal ways). Following this idea, I suggested a WIN-WIN SOLUTION, that basically is:

- MS gives me access to the game (full game, with all DLCs, the same I "bought") with the condition that I MUST HAVE LIve Gold. (if I dont renew my Live Gold, I loose this condition till I sign again). In a simpler way, consider Fallout 4 (game + DLCs) like
a "Games with Gold" for me.

I really think it woud be better if you can contact me over the phone if you have any doubts in my suggestion.

Hope to hear from MS soon.

Thanks for the attention,

Mario

Aguardo Contato - Contato inicial via Suporte

 

Hey, Mario! This currency was deposited directly into users' accounts. You can see how much was deposited by checking out
commerce.microsoft.com, and looking for a line that says "Xbox Live Rewards Deposit" at the end of June. This is the currency from that Fallout 4 situation. If you are in a different country than US, the currency
will be the equivalent of $10 USD. If you need further assistance, please post up a new thread. Thanks for understanding!