Agent Chat support

Hussam Eddin · Jan 31, 2016

Hi

I am not sure if I can post this here or not.

I am trying to chat with xbox support agent, when I sign in, it asks me for my full name, but I cannot fill it because the field are not active.

I tried several browsers including edge, but I cannot write in the fields and I cannot start the chat.

:)

Theduke4569 · Jan 31, 2016

World at War hackers

A chat support agent told me to post here!

MessiahBrowny · Jan 31, 2016

Xbox ambassador

Sorry am guessing when you say support agents you mean in chat?

WPAK · Feb 1, 2016

Hi there,

Just to be sure, can you check
http://account.live.com to see if your Full name etc is specified on there.

Also check
commerce.microsoft.com/.../Profile

Be aware that you did update those fields, it may not immediately work to start a chat.

Let us know the results

piercemyers69 · Dec 22, 2017

hello

My Xbox keeps freezing during games is an Xbox one s and every time i try to play the division or forza horizon 3 the game will freeze and the game will quit or the Xbox will turn off entirely. Im pretty annoyed with this as I cannot play my expensive games
for more than 15 minutes.

please help.

Unhumorph · Oct 11, 2018

Hello Hussam Eddin, my gamer tag is [mod removed-personal information] and I have a complaint to make. I play this game called Halo reach and this game has been having issues. The issues that the game is having is armor
resetting every time you log into the game. If I try changing my armor to something else and I get off the game and log back in, the game resets my armor. The servers lag a lot when I'm in a game and the connection host is always laggy to play on. The servers
tend to lag a lot and I always find a game with a red bar and I'm wired with my internet so it shouldn't be lagging. The game will be teleporting and having issues and sometimes lagging out everyone. Please get back to me when you can.

Thanks, [mod removed-personal information

XBF Esteban R · Nov 2, 2018

Hey there Unhumorph!

If you haven’t already, please go ahead and make a new thread detailing your issue and any troubleshooting steps (if any) you’ve tried so far. That way we can tailor our support specifically to you!

Unhumorph

Hello Hussam Eddin, my gamer tag is [mod removed-personal information] and I have a complaint to make. I play this game called Halo reach and this game has been having issues. The issues that the game is having is armor
resetting every time you log into the game. If I try changing my armor to something else and I get off the game and log back in, the game resets my armor. The servers lag a lot when I'm in a game and the connection host is always laggy to play on. The servers
tend to lag a lot and I always find a game with a red bar and I'm wired with my internet so it shouldn't be lagging. The game will be teleporting and having issues and sometimes lagging out everyone. Please get back to me when you can.

Thanks, [mod removed-personal information

piercemyers69

hello

My Xbox keeps freezing during games is an Xbox one s and every time i try to play the division or forza horizon 3 the game will freeze and the game will quit or the Xbox will turn off entirely. Im pretty annoyed with this as I cannot play my expensive games
for more than 15 minutes.

please help.

WPAK

Hi there,

Just to be sure, can you check
http://account.live.com to see if your Full name etc is specified on there.

Also check
commerce.microsoft.com/.../Profile

Be aware that you did update those fields, it may not immediately work to start a chat.

Let us know the results

XBF Esteban R

Hey there Unhumorph!

If you haven’t already, please go ahead and make a new thread detailing your issue and any troubleshooting steps (if any) you’ve tried so far. That way we can tailor our support specifically to you!

Delta748

There's no phone option in my country (Singapore), and the only way to get to the support chat option is to start a chat with an Xbox Gamer, wait for no one to reply and get it to redirect me to a support agent. As mentioned, the first two support agents
that I chatted with didn't solve my issue.

Agent Chat support