age restriction on my account

Cheyenne Redfish · Mar 8, 2025 at 9:22 AM

I'm the only one that use it and I'm older than 18. this happened right after i subscribed to the Xbox pass. i looked it up on how to fix it but everything shows to do it on the console I'm on pc and only the pc

:)

osvaldocastaneda

Tengo un problema mi xbox one se desconecta muy seguido de mi Red wifi no puedo jugar ni hacer otras cosas por ese problema alguien me puede ayudar

SweetMonet

Hi, Cheyenne!I understand that you're of the right age, but due to age restrictions, you're unable to play certain games or access specific content.

Can you please double-check if you can see other profiles at this link here:

https://account.microsoft.com/family/home

If you are in a family group, you can leave the group.

Thank you!

XBF Erick C

Hey there rudi,

Have you already taken a look at your Xbox privacy and online safety settings? Make sure that you are set to "allow user content" set up this way you have access to that. If the issue persists then I would advise attempting to Physically Power Cycle your
Xbox One and then giving it another try once the console has restarted.

Please remember to follow the
Xbox Forums Guidelines at all times when posting on the forums.

Give this a try and let us know if it has helped.

DrifterX22

You may want to take a look at this site.

age restricted?

Ibrahim Babar

Thank you so much for the response. If that is the case then why was I able to download DESTROY ALL HUMANS, with it also having an age restriction of +16? Also how do I check my age restrictions? My Microsoft account also shows that my age is well over 16 years, unless my Microsoft account is separate from my Xbox account

age restriction on my account