Age of Empires not launching on PC

Hello dear Gamer, first it's a pleasure to be able to help you today.

My name is Vinicius.

I am a gamer and independent advisor on the XBOX community platform.

Hey twoofthegreggs, how are you today? Hope you're well.

This sometimes happens, indeed. There are a couple of things we could try.

So, let's try this, first, make sure your windows and all its services are up to date:

Open Settings, click Update and Security and then Windows Update;

Click Check for Updates;

Click the Download and Install Now option, if available;

Also, check the Microsoft Store for any updates on the Xbox apps and its services.

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Then try this:

Go to windows settings > apps > search for gaming services app > click on it and select advanced options.

After that, click repair and then restore, open the app and try again.

Then do the same for the Xbox app:

Go to windows settings > apps > search for gaming services app > click on it and select advanced options.

After that, click repair and then restore, open the app and try again.

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If it still doesn't work you're going to uninstall the games services using a powershell command, then you're going to open the gamepass app, it will ask you to download and install the game services again :

In the windows search bar type Powershell > Right click and select open as administrator > Type the command: "get-appxpackage Microsoft.GamingServices | remove-Appxpackage –allusers" > Wait for the process to finish and then restart the PC, then open your Xbox gamepass app, it will ask you to install the gaming services again, install it and try again.

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If neither of those procedures works, try to restore your PC's OS via the ISO image tool, using that tool you will be able to maintain your installed games and files.

If you're using Windows 10:

https://www.microsoft.com/en-us/software-downlo...

If you're using Windows 11:

https://www.microsoft.com/en-us/software-downlo...

Hello,

Are you saying that when you start Age of Empires, instead of launching it does something different? Or are you seeing this issue within the game? If you have screenshots of this behavior or where you are seeing the issue, this will help showcase what you're explaining here.

Is this similar to your issue? : Microsoft Store: Clicking 'Install' or 'Play' redirects to the Microsoft Gaming Services app rather than downloading or launching the game. – Age of Empires Support

For more direct help with Age of Empires: Age of Empires Support

Submitting a ticket with Age of Empires Support: Submit a request – Age of Empires Support

Thank you,

John

Hello

Age of Empires Online



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