Age of Empires IV stuck on loading screen

thanks. i started with them and after running through a bunch of things, they said to contact Microsoft Store Support

In that case, you may need to contact Microsoft Store Support for further assistance. Just a friendly reminder though, this is a public user-to-user support forum. We're users just like you helping other users. We do not work for Microsoft and have no access to any user account so there is nothing we can do or check from within the forum. We have no input on Microsoft's policies, procedures, or design decisions. Microsoft Support personnel do not staff this forum. I hope you understand.

thanks for the quick response. unfortunately these steps didnt' work for me. game starts up and goes to full loading but never starts playing.

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

Please try the steps below to try to fix the issue :

* Please sign out of the following:

Xbox app, MS store, and PC

* RUN WINDOWS STORE TROUBLESHOOTER

1. Click on Start and select Settings.

2. Choose Update and security.

3. Click on Troubleshoot option.

4. Scroll down and click on Windows Store Apps and click on Run the Troubleshooter.

The troubleshooter will scan the system for any problem related to the Windows Store and recommend fixes accordingly.

* RESET THE XBOX APP, MICROSOFT STORE & GAMING SERVICES

1. Click Start and click Settings.

2. Select Apps on

3. Select Apps & features.

4. Find the Xbox app and click Advanced options.

5. Click Reset.

6. Do the same steps for Microsoft Store app and Gaming Services

7. Restart your device so that the changes can take effect. Sign in to the Xbox app and check if the same issue occurs.

* RESET WINDOWS STORE CACHE

1. Close the store app

2. Press Windows Key+R to open run command

3. Type

WSreset.exe

4. And press Enter

5. Let the blank page process

The store will start automatically.

* Hold down your PC power button till it shuts down

Turn it back on after 5 minutes and sign in back the correct account.

Then try your game again.

Hope this helps.

I'm sorry to hear that. What I can recommend next is to submit a request ticket to theg game support through this link; https://support.ageofempires.com/hc/en-us/reque... for further assistance.

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.