Age of Empires IV download issue

mephobia · Nov 10, 2021

I am unable to install AOE IV from either the Microsoft Store or XBOX app. If I click "Install" in the store.. nothing happens. In the XBOX app it goes to downloading and then simply fails with error 0x00000001, at 0%. I've tried rebooting, resetting both the XBOX app and Microsoft Store App but nothing works. Anyone had the issue and resolved it?

:)

SammyVS

Maybe an In-place upgrade can help you, give it a try. This link has all the instructions you need. Hope it works!

https://answers.microsoft.com/en-us/windows/for...

mephobia

Hi Samy,

Thanks for the advice. I had already done step 1. Step 2 I did not have gaming services, but I had already done that step for both the XBOX app and the MS Store. Step 3 I completed just now but the issue is still occurring.

Cheers,
David

SammyVS

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

Follow these steps, if one doesn't work, move on to the other.

1. Open Windows Update and look for updates, update everything, including optional updates. Restart to apply updates and try again.

2. Press Windows Key + i and go to apps, search for ''gaming services'' click ''advanced options'' and then ''terminate, repair and reset. Try installing the game again.

3. Launch PowerShell as an administrator and enter

“get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers”

Restart your PC, open PowerShell as admin again, and enter

“start ms-windows-store://pdp/?productid=9MWPM2CQNLHN”

The Microsoft Store will open and ask to install Gaming Services, install. Then try installing the game again.

mephobia

Thanks but I'm already on the latest version with full patches.

svetlik1406

It seems that yes, only with Mine Dungeons.
I tried to download and run "Bridge Constructor Portal" and "Age of Empires IV" everything works there.

Age of Empires IV download issue