Age of Empires III stopped working on PC

Discus and support Age of Empires III stopped working on PC in XBoX on Windows to solve the problem; When I attempt to start the game on my PC, it takes me to the Gaming Services download page. This is already downloaded. The game was working fine up... Discussion in 'XBoX on Windows' started by fgarcia123, Jan 18, 2021.

  1. fgarcia123
    fgarcia123 Guest

    Age of Empires III stopped working on PC


    When I attempt to start the game on my PC, it takes me to the Gaming Services download page. This is already downloaded. The game was working fine up until the first week in January. Restarted PC..no luck.

    Thoughts?

    Otherwise I want my money back. ( yes, I paid for it)

    :)
     
    fgarcia123, Jan 18, 2021
    #1
  2. Francia J. Win User

    Age of Empires III

    Hi GabrielJorgeB, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

    I would like to clarify, did you purchase the game through Microsoft Store? If yes, kindly make sure that you're signed in under the account where the game was purchased.

    Please sign in to https://account.microsoft.com/billing/orders, locate the game and make sure that the status is "completed". Once confirmed, sign out on your Microsoft Store App as well as your Xbox App, and then quit both apps before signing back in under the correct Microsoft account.
  3. GabrielJorgeB Win User

    Age of Empires III

    Thank you for your answer: Yes, I am logged in with the correct account. I just need to know where I can re-download the app from. Thank you
  4. Francia J. Win User

    Age of Empires III

  5. GabrielJorgeB Win User

    Age of Empires III

    I get this message: "You already have this product", and I don't have the option to download it again
  6. Francia J. Win User

    Age of Empires III

    Thank you. Can you please search Age of Empires Definitive Edition Edition on the Xbox App and check if you will have the option to install the game?

    I just checked here on my end and everything seems to be working just fine.

    [​IMG]
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Age of Empires III stopped working on PC

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