Age of Empires 3 Online (ESO) Account Recovery

To whom it may concern,

I lost access to my Age of Empires 3 Online account due to having changed email addresses and not being able to receive a password recovery link as a result. I was wondering if you might be able to change the e-mail address linked to the account for me so
that I can recover it. I have all details such as the username, game CD key and product ID.

Thanks in advance for your help,

Benjo

:)

 

Age of Empires 3 Online (ESO) Account Recovery

this post is a duplicate of another thread that was already responded to:
forums.xbox.com/.../2210879.aspx

 

Age of Empires 3 Online (ESO) Account Recovery

To whom it may concern,

I lost access to my Age of Empires 3 Online account due to having changed email addresses and not being able to receive a password recovery link as a result. I was wondering if you might be able to change the e-mail address linked to the account for me so
that I can recover it. I have all details such as the username, game CD key and product ID. Sorry if this is not the proper channel for posting this inquiry, I was directed here by one of your Chat support staff.

Thanks in advance for your help!

Benjo

 

Hey there Benj0k!

Unfortunately, we're unable to change your email address ourselves. Have you read the troubleshooting article for Age of Empires III: Retrieve your ESO user name and password? To use ESO
to retrieve an account name that you created to play Age of Empires III, you can also send an email to the following e-mail address for additional help:
*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***

Let us know if you're still experiencing problems!

 

I have tried everything on that page, but I am unable to retrieve my password due to not being able to access the email account I signed up with. Sending an e-mail to that address only gives me a mail delivery failure notice so I don't think it is in use
anymore. Are there any other steps I can take?

 

Hey Benj0k,

Sorry to hear that. It sounds like you might have to reach out to
phone or chat support to change your email at this time.

If you have any additional Xbox support questions, please do not hesitate to let us know!