AG10: DDOS/ hackers MS can't do anything

It is all down to your ISP to prevent DDoS Attacks where possible.

If it ever happens again I would request that your ISP escalate your case to a higher up support team.

Since DDoS attacks are done by means outside of Xbox Live, there is nothing Microsoft themselves can do.

The person that DDoSes you uses hundreds if not thousands of "Zombie" botnet computers to send garbage data to your IP address. So your ISP asking you for one IP address has no knowledge of how DDoS attacks work.

Instead your ISP should start logging the attacks, and register which hundred thousand IP addresses attack your IP and block these IPs on their end.

Also, since DDoS attacks are illegal in most countries, you should really contact your police department, and have them work with your ISP to find and shut down the Botnet that is controlled by your attacker.

So your correct way of bringing that person to justice is by contacting your police department, and have them contact your ISP so they can hand over the log files of the DDoS attack.

There is nothing Microsoft or you can do in that case.

Hi there Default.

You will need to contact xbox support directly with this type of issue please also note to block and report this gamertag if you suspect foul play and the enforcement team will investigate. With this type of thing contacting xbox support to try and get support
along side your ISP (Change your IP from static to something different with ISP support and Xbox support)

Here is the xbox support team link and how to get in direct touch with them to stop the ip static issue.

https://support.xbox.com/en-US/contact-us

Press billing and accounts >> When virtual assistant pops up press see other options >> under password and security press online safety >> On step 3 press show contact options >> step 4 Call support

Agreed ... most users have a dynamic IP address that changes each time the modem powers up. Static IP addresses are usually available at a premium cost over the standard service, so your ISP needs to assist. They CAN change your static IP address due to
a security/privacy issue, and if the other user decides to launch a denial of service (DOS or DDOS) attack, then the ISP will see it and be able to respond.

Microsoft will not reveal the IP address of the other player because that is indeed a privacy issue. I understand that sounds weird since the other player appears to have yours. However, as was stated before, what they have is provided by your ISP, not Xbox
Live or Microsoft. Again, be sure to block them on Xbox Live, report any messages from them you've received, and have your ISP change your account's IP address. If you get push-back, ask for a supervisor and explain this is a privacy issue.

I am surprised that your ISP can not change your static IP.

The problem is that the DDOS attack is against your internet service and your router. So more then likely somehow the person got your IP address through the xbox console but is not using the console to perform the DDOS attack so the enforcement team has
no way of tracking someone DDOSing your internet/router.