After yesterday my GT was changed, and the XBOX LIVE doesn't identify my GOLD signature

When I did my log on at XBOX ONE yesterday was show me the a error, and ask me to verify my microsoft account. When I acess at the website xbox.com with my email and password the site ask me to inform my birthday and my region, when I finished my GAME TAG
was changed and my GOLD signature doesn't exist anymore.

Idon't know what to do because the support contacts isn't avaliable

Someone can help me?

thanks

:)

 

Xbox live connection problem

hi, until yesterday i'm playing in live gold, but today e can´t play anymore because my Xbox one don´t recognize my signature. Ask me for a new signature, but in my Microsoft account my live gold just expire in 2015, you guys know what happen´s?

cheers

Joao

 

My Xbox One Live Gold subscription was canceled

On May 31 I bought 1-year Live Gold by Xbox One. I played Titanfall usually at night. Yesterday, June 1, when I try to play Titanfall again, my signature was gone. I received 2 emails from Microsoft, 1 confirming the signature and the other the
next day canceling my subscription. I do not understand anything.

 

Hi, can you double check to make sure that your Live ID email address is the same you use for the Gamertag you were trying to log into? From the sounds of things you may have accidently made a new account, and therefore do not have Gold membership, as well
as having the changed Gamertag that all new accounts get when they first sign up.

 

Thanks very much, for your help, today I turned on my XBOX ONE and my account came back to normal, maybe something has happened yesterday and my account was not updated.

 

I checked my configuration settings on my XBOX and the account of my GOLD signature is linked to my email that use the OUTLOOK extension not hotmail.