After using the secondary v-bucks code, my account does not appear

Hello Authur, my name is Khaji I am the independent advisor and I will be happy to help you today.

I'm sorry for what you are going through, I know how frustrating this can be. I understand that you have redeemed the code and the v-buck is not showing up. Please follow the steps below, which may help you resolve this issue:

1. You need to be aware that sometimes the v-bucks can take a while to appear. I advise you to restart the game and then restart the console.

2. If more than 48 hours have passed, and you still cannot see your V-Bucks, I advise you to visit Epic Games support, please follow this link:

https://www.epicgames.com/help

Note: This is a non-Microsoft website. The site appears to provide accurate and secure information. Beware of advertisements on the site that may advertise products often classified as PUPs (Potentially Unwanted Products). Thoroughly research any product advertised on the site before deciding to download and install it.

Best regards, Khaji

Hi, Skyler! Thank you for reaching out.
I'm AJ, an Independent Advisor for the Xbox Community.
I'm sorry to hear you lost your secondary V-bucks code.

When redeeming a Fortnite V-bucks card, you usually get the secondary redeemable code emailed to you. This code should arrive at the email address you associated with your Epic Games account.

If for some reason you are unable to locate the secondary code, please give this a try:

1) Sign in at https://www.epicgames.com/account/personal

'Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.'

2) Go to "Transactions" and then select "V-bucks Card Redemption" from the drop-down menu.

3) Doing this will allow you to see the V-bucks card you redeemed on your account, as well as its secondary code.

I hope this helps! please let me know if you have any further questions.
Best regards.

Hello Lil! I'm Khaji, happy to help you today.

I'm sorry for what you're going through, I know how frustrating this can be.

I understand that you have redeemed the code and the v-buck does not appear. Please follow the following steps that may help you resolve this issue:

1. You have to keep in mind that sometimes the V-Bucks may take a while to appear. I advise you to restart the game and then console it.
2. If more than 48 hours have passed and you still cannot see your V-Bucks, I advise you to visit Epic Games support, please follow this link:

https://www.epicgames.com/help

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Best Regards, Khaji.

Hi, Mark! Thank you for reaching out.
I'm AJ, an Independent Advisor for the Xbox Community.
I'm sorry to hear you are experiencing issues with your V-bucks redemption.

When redeeming a Fortnite V-bucks card, you usually get the secondary redeemable code emailed to you. This code should arrive at the email address you associated with your Epic Games account.

If for some reason you are unable to locate the secondary code, please give this a try:

1) Sign in at https://www.epicgames.com/account/personal

'Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.'

2) Go to "Transactions" and then select "V-bucks Card Redemption" from the drop-down menu.

3) Doing this will allow you to see the V-bucks card you redeemed on your account, as well as its secondary code.

I hope this helps! please let me know if you have any further questions.
Best regards.

Hi, Vanessa! Thank you for reaching out.
I'm AJ, an Independent Advisor for the Xbox Community.

Unfortunately, this is not something Xbox/Microsoft Support would be able to help you with. For your reference, the following text has been quoted from an Xbox Support page:

“Important Before you redeem your code, make sure that you’re signed in to the correct Microsoft account on your device or browser. Codes that are redeemed on the wrong account can not be transferred to another Microsoft account by Xbox Support.”

Source - https://support.xbox.com/help/subscriptions-billing/redeem-codes-gifting/redeem-prepaid-codes

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In this case, I'd suggest contacting Epic Games Support at https://www.epicgames.com/help

'Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.'

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• For your reference, the following text has been quoted from the V-bucks Card FAQS:

“CAN I TRANSFER V-BUCKS FROM ONE ACCOUNT TO ANOTHER?”

“V-Bucks are not transferable between Epic accounts. If a V-Bucks card was redeemed on the incorrect account however, we may be able to help"

Source - https://www.fortnite.com/vbuckscard

'Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.'

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• This is also mentioned in the "My V-bucks did not show even after I redeemed my secondary code on PlayStation or Xbox, what should I do?" Epic Games support article:

"Check any other accounts you have. If the V-bucks have been applied to the wrong account follow the instructions below to contact Epic Support and we can help."

Source - https://www.epicgames.com/help/c-Ca...aystation-or-xbox-what-should-i-do-a000084172

'Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.'

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Best regards.