After the update, the xbox does not open the profile box

It is not a problem with the profile, the xbox does not open a box with the keyboard to send the email, it seems that there is a problem after the update.

Does it open other profiles? because if it that way try to log into your microsoft account to check if there is something wrong with your account, you have to do that on a pc

Confirmed I have two xbox ones, mine works after update, But my sons does not after the update. I tried everything. Nat is open and even disabled it on my router. His xbox shows NAT open. he has no restrictions also. Microsoft needs to fix this.

The new Xbox one works now, but it freezes a bit and still not bad. I took it back to Best Buy yesterday and the guy said that he has never seen this problem before. To make a long story short I got a different Xbox one now and it is now work (that is the
big thing) .

I finally decided I would buy an Xbox One. I bought it today and brought it home and it had a catastrophic hardware failure during the initial setup. The console failed the initial required update and started to make a sparking / electrical buzzing sound
inside that could be heard from across the room. I contacted Microsoft support in my concern for safety and to report the issue and they responded with either repair it and wait two weeks or take it back to the place that it was purchased from. I could understand
that response if it was a typical hardware failure like a bad hard drive but to have that response when there is a possibility it could have caused harm to myself or my personal property seemed like i was not appreciated as a customer. I guess I can still
decide to switch to any other major console and just return this one. I hope that no one else has to deal with this type of situation.