After system restore, Solitaire Collection progress is lost

Discus and support After system restore, Solitaire Collection progress is lost in XBoX Games and Apps to solve the problem; Hello On March 22, I had to do a system restore to March 17. When I logged in to the Solitaire Collection, I noticed my progress was lost. The daily... Discussion in 'XBoX Games and Apps' started by SensibleList132, Mar 27, 2016.

  1. SensibleList132
    SensibleList132 Guest

    After system restore, Solitaire Collection progress is lost


    Hello

    On March 22, I had to do a system restore to March 17. When I logged in to the Solitaire Collection, I noticed my progress was lost. The daily challenges and Star Club were in the same state as on March 17. I have redone the five days worth of Daily Challenges
    but re-earning the 90-odd stars is too much work.

    When I look into achievements on my xBox account, it shows 301 stars. The Solitaire Collection shows 210.

    I have tried reinstalling the app and it did not help. I chatted to a support person and they told me to post here.

    Any idea what else I could try?

    thanks.

    (I only recently upgraded my PC to Windows 10).

    :)
     
    SensibleList132, Mar 27, 2016
    #1
  2. Jean-GuyMarcoux
    Jean-GuyMarcoux Guest
    Lost Microsoft Solitaire Collection premium membership

    I have lost my premium membership for Microsoft Solitaire Collection. It is still valid up to February 04 2019.

    Can you restore it?

    Thanks
     
    Jean-GuyMarcoux, Mar 27, 2016
    #2
  3. MistaCelestial
    MistaCelestial Guest
    MistaCelestial, Mar 27, 2016
    #3
  4. SensibleList132
    SensibleList132 Guest

    After system restore, Solitaire Collection progress is lost

    More info:

    - I replayed one game in the Star Club

    The star count in the app was updated correctly. The one in the xBox account was not updated (I thought it's fair enough as the level should already be included in the 301 stars)

    - I played a brand new Star Club game (one I haven't played before)

    The star count in the app was updated correctly. The one in the xBox account wasn't even though I expected it to be updated.
     
    SensibleList132, Mar 27, 2016
    #4
  5. SensibleList132 Win User

    After system restore, Solitaire Collection progress is lost

    More info:

    - I replayed one game in the Star Club

    The star count in the app was updated correctly. The one in the xBox account was not updated (I thought it's fair enough as the level should already be included in the 301 stars)

    - I played a brand new Star Club game (one I haven't played before)

    The star count in the app was updated correctly. The one in the xBox account wasn't even though I expected it to be updated.
  6. Mary M Salvador Win User

    Microsoft Solitaire Collection

    My Surface Pro is freezing after starting Microsoft Solitaire Collection, I have to hard boot it. This has been happening for 4-5 days now, I even restored my system. I gave up and downloaded a different solitaire game on my Win 7 PC. bummer
  7. MistaCelestial Win User

    Using 2 computers?

  8. XS1CkSk1LLZX94 Win User

    Moved from w8.1 to w10: solitaire is not loading past track history

  9. Colker Win User

    "Sorry we can't sign you in. Try signing into Xbox.com, then start this app again"

    Mine has resolved!!! Did a system restore to before latest Microsoft Updates. That didn't work. So restored it back to latest date. Uninstalled and re-installed Solitaire Collection. Got the same message but then very briefly another error code consisting
    of letters and numbers, went too quick to make a note but then HEY PRESTO Solitaire logged me in and everything was as if nothing had happened. Strange but Brilliant
Thema:

After system restore, Solitaire Collection progress is lost

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