After installing ESO, the external HDD is not found

xombie4less · Jun 9, 2015

I installed Elder Scrolls Online last night, and let it download all the updates while I slept. This morning I was able to start the game, but I was out of time to play, so I powered down the console and went to work. When I came home from lunch, I powered
up the Xbox and now the external drive is no longer showing up. I have my setup to install to the external drive by default.

I called Xbox support (case # available if needed) and after connecting to a different port and even a factory reset they told me that the external drive failed, but it shows up as a healthy volume in Computer Management if I plug it into my laptop.

Please help me. Every bit of my game data is on the external device

:)

Acehigh79 · Jun 9, 2015

Why does it take so long for games to install?

always do the updates after the main game has installed. have noticed my install times decreased when I hooked up an external hdd....??

Death2peer · Jun 9, 2015

Installation stop

Sorry to hear you're having Difficulties installing, Do you have an internal and External HDD?

I'm only asking as I had the exact same problem when I tried re-installing after I bought an external har drive

if so set your internal HDD as the default drive for new to do this go to settings ->console -> Manage storage then set <internal hddname> as default install and hopefully this should work

Hordie · Jun 9, 2015

Hi xombie4less,

Sorry you're having issues with your external drive. As the game is loaded on that drive, as long as you play online, your saves should be safe in the cloud. With the hard drive, if you have it plugged into your Windows machine, try to format it (you will
have to reinstall all games on it), then see it can be seen in your Xbox. Also please see the link below for troubleshooting external hard drives not found.

Troubleshoot External Storage Drive Detection | Xbox One External Storage

Dakrkplayer2 · Oct 31, 2018

Beside of reporting this to MS. You need to report this to the developer of the game. So they both can work a fix together to find who in fault. But that what ij going to add to this answer.

Hordie

Hi xombie4less,

Sorry you're having issues with your external drive. As the game is loaded on that drive, as long as you play online, your saves should be safe in the cloud. With the hard drive, if you have it plugged into your Windows machine, try to format it (you will
have to reinstall all games on it), then see it can be seen in your Xbox. Also please see the link below for troubleshooting external hard drives not found.

http://support.xbox.com/en-US/xbox-one/system/console-doesnt-detect-external-storage

Dakrkplayer2

Beside of reporting this to MS. You need to report this to the developer of the game. So they both can work a fix together to find who in fault. But that what ij going to add to this answer.

tR xTopher

Fixed

I found that if it's installed on external hard drive just go to store and click install it reads the hdd and detected the game

ThanArg

Thank you for your answer!

Had the games on external HDD.

After i uninstalled, the new download was in the internal HDD. Didn't work.

I copied the new installation to the external HDD, still nothing.

WPAK

Hi there,

just to be sure, are the games installed on an external hdd? If so can you try what happens if the game is installed on a different external hdd or the internal hdd.

Let us know the results

After installing ESO, the external HDD is not found