After installing Creators Update my xbox one is not working (8027025a)

Discus and support After installing Creators Update my xbox one is not working (8027025a) in XBoX on Consoles to solve the problem; Hi. After installing a new update on my xbox one (Creators Update), I had problems using my console. Before installing this update, my console... Discussion in 'XBoX on Consoles' started by OreyM, Apr 10, 2017.

  1. OreyM
    OreyM Guest

    After installing Creators Update my xbox one is not working (8027025a)


    Hi.

    After installing a new update on my xbox one (Creators Update), I had problems using my console.

    Before installing this update, my console worked perfectly. Problems arose immediately as soon as the update was installed.

    There were no errors when installing the update. Visually, the update is fully installed.

    The console stopped running games or programs. When I try to start the game, the game does not start, and after a minute a message appears with an error of 8027025a.

    Also, the problem appeared when downloading games. Games start to download after a long period of time (10-15 minutes), but after downloading from 100 megabytes to 1-2 gigabytes installation is interrupted. And only after restarting the console the download
    continues, but with the same problem. After a while, the installation breaks off again. When I add a game to download, it appears in the queue after a long period of time.

    If I install the game from the disc, it is perfectly installed. Neither of which is not interrupted. But this game is launched with the same problems.

    I noticed that if the game started to download, then the installed games are launched without problems. In addition, they work fine, do not brake, do not crash, and there are no glitches. Even the online mode works perfectly. I connected my console to the
    network via WiFi and over the LAN cable.

    This is not a hardware problem, for example, with a hard drive or a network card of my console. Also, this is not a problem with my internet connection. I changed my router, I connected to different network - the problems remained the same.

    Here's what I did to fix the problem:

    1. I rebooted the console in all possible ways. Including disconnected it completely from the electrical network. Including downloaded the console with cleaning cache. Including ran it in safe mode (640x480).

    2. I rebooted the console to the factory settings while saving the content. I rebooted the console without saving the content.

    3. I installed the update again, via secure mode, after downloading it from the Microsoft website. When installing this update, I strictly followed the instructions on the Microsoft website. And even after that, again rebooted the console to the factory
    settings.

    4. I connected the console via wifi and LAN cable.

    5. I created a test profile and tried to run games through it.

    None of this helped me. Problem still exists.

    Here is the grand total:

    - games and programs do not start and an error 8027025a appears. If the downloading of the game begins, then games and programs are launched. If the game started, it works fine, the online modes work fine.

    - downloading games abruptly stops.

    - this is not a hardware issue of my console. If the game is launched, then there is no problem with its work. Therefore, problems do not arise because of the hard disk of my console. In addition, games from disks are installed on my console without problems.
    The network mode works (if the game started) and works fine, then the problem is not in the network cards of my console.

    - the problem occurred immediately after the update was installed.

    I ordered my console in England in September 2016. Unfortunately, my country is still not on the lists worthy of Microsoft. I can not carry it to the service center due to the lack of a certified center for xbox one in Ukraine, the city of Odessa. But since
    I'm a fan of xbox, I still took a chance and bought an xbox one. After updating the console, I have a problem with the purchased games.

    What should I do now? How to fix this problem?

    :)
     
    OreyM, Apr 10, 2017
    #1
  2. Xbox one games not starting

    Since the Xbox creators update in the preview program my some if my games are not starting. After further updates in the ring 3 beta they are still not starting. With errors ranging from "this game is still installing" but most of them just crash back to
    menu.

    Games not playing:

    Fifa 16

    Doom

    Gears of war 4

    Battlefield 1

    COD Infinite Warfare
     
    Lord Braska1520, Apr 10, 2017
    #2
  3. Mondrago85
    Mondrago85 Guest
    Everything internet related is slow or does not work since I updated

    The problem was not my router Bimnog. It was working till I installed the big november update. After that, my connection was terrible. I tried lots of things, but the only thing that helped was installing yet another update (the one with around 330 MB).
    Now everything is working again. So it is not a router problem at all. It was something software related.
     
    Mondrago85, Apr 10, 2017
    #3
  4. OreyM
    OreyM Guest

    After installing Creators Update my xbox one is not working (8027025a)

    Forgot to add, if the console is disconnected from the Internet and restarted, the problem disappears !!!!
     
    OreyM, Apr 10, 2017
    #4
  5. Mister Cizl
    Mister Cizl Guest
    Hey OreyM! If the console works just fine off the network I would look at your network and see if it may be causing some issue. Aside from that, if the issue persists after a factory reset, it may be hardware that is starting to fail. Unfortunately, because
    you are in a region that we do not support we cannot provide any further assistance. Thanks!

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums
    for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE
    for the best info.
     
    Mister Cizl, Oct 31, 2018
    #5
  6. OreyM Win User

    After installing Creators Update my xbox one is not working (8027025a)

    Forgot to add, if the console is disconnected from the Internet and restarted, the problem disappears !!!!
  7. Mister Cizl Win User

    After installing Creators Update my xbox one is not working (8027025a)

    Hey OreyM! If the console works just fine off the network I would look at your network and see if it may be causing some issue. Aside from that, if the issue persists after a factory reset, it may be hardware that is starting to fail. Unfortunately, because
    you are in a region that we do not support we cannot provide any further assistance. Thanks!

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums
    for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE
    for the best info.
  8. maethor Win User

    Frequent 0x8027025a since update

    I'm not in the preview programme. This is the general release.

    Nothing on
    support.xbox.com/.../error-code-8027025a
    worked.

    What worked in the end (well, at least for now) was to do a "Reset and keep my games & apps".
  9. VENOMOUSAK Win User

    Blank screen

    Hi vickilove

    If the issue does not resolve after re-installing then it could be an issue with the game itself and may need an update from the game creators itself.

    I’m sorry you are having issues. I hope it gets working soon
  10. WPAK Win User

    0x8027025a Error Code NO FIX

Thema:

After installing Creators Update my xbox one is not working (8027025a)

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