After changing my main Microsoft email, I lost access to some games I had purchased

Adriano Camacho · Aug 3, 2023

The one I care about the most is Minecraft, I had both Java and Bedrock purchased on my account, and now I lost access to both.

I haven't played them for a very long time, today I tried logging in and it tells me the account doesn't own the game.

I've tried logging in with Mojang, with Xbox, and nothing (I've migrated to Microsoft last year). After reading some articles the problem seems to be that the Xbox account has been unlinked from the Microsoft one, I find it weird since Xbox is based on Microsoft but I want to be sure, that's why I'm writing this. When I tried logging in to Xbox, it told me to create a new gamertag, so I'm guessing it did get unlinked. I also remember the old email and old password, but I don't remember my gamertag.

:)

FernandoCarvalhoPV

Hi , my name is Fernando. I'm a gamer like you who loves to help other gamers with their Xbox questions. I can help with most questions. However, I do not have access to your account details to provide billing information/account inquiries. Thank you for reaching out to the Microsoft Community.

Before doing this procedure you would need to migrate to a new account or email:

The only place online where you can migrate is Minecraft.net, after you sign in with your Mojang credentials. Mojang Studios and Minecraft will not request your account information in any other way. So beware of phishing attempts or fake websites.

Hope I helped, see you soon!

Vandelizm187

The problem is , my registered email , does not exist anymore .. yahoo has deleted it!

When i log into my microsoft account , and hit the security info , it says that ive recently made some changes in my security infos , and i really did as i lost the access to my main live id registered email. So heres the thing , is it gonna switch my old
email for the one that i suggested now as proof ? Or it has nothing do with it ?

Thanks for the answer , even tho im not able to do anything related to my main Live Id registered email

Gabrielle Wooley

So there is absoluetly no way to access it again? I still have my original email and some old texts when I still had the number from microsoft am i going to lose all my xbox purchases since my Microsoft is attached? I am still logged in on my xbox from my main Microsoft account is there really nothing I can do?

Omar Mihai

I didnt create any new account i just recover it with the microsoft recovery steps like password and after the phone number that was not changed but my main problem its that i lost the games that i payed i had Forza Horizon 4 Forza Horizon 5 and some DLS`s that are all gone and i want my games back i even have the proof for Forza Horizon 5.

Danijel Hayward

Hello, my brother lost access to his minecraft account after the account migration. I sent an email to mojang and they said that they cant help me and that i need to contact microsoft about this problem, he doesnt remember email about the account or the password, all i have is a purchase receipt and some other information that might be able to help you locate his account, also we did migrate his account to my email but when he tried to download the game on microsoft store it says that we dont own the game so i have no idea how to fix this. thank you

After changing my main Microsoft email, I lost access to some games I had purchased