After buying the console, I can not activate the code

Just to double check what error shows you on screen? 🤔

Hello ИльяАбашкин,

• Double check your entering the code correctly. Typos are the most common reason for code errors.
  
• Is your account suspended and/or has a balance due? Codes can't be activated or used if your Microsoft account is suspended or has a balance due.
• Are you getting an error message? If so, please list the code here so we can help you troubleshoot the error. If your not getting an error message:
  • Try to
    redeem online.
  • If none of the other options worked, you can follow these steps for requesting a
    
    new digital code.

What happens when you try to activate the code and what is the code for?

When you try to redeem a code but it fails, it should show an error code.
Try redeeming the code again and take a picture of the error code, then write it here in the comments.

At the outset try to do a Hard Restart on your console.

I face the same problem on my
computer