After an error code, save data got deleted from forza horizon 3

Hello,

yesterday i wanted to play some Forza Horizon 3 on my Xbox One but there was a error, which said that I have to delete my local data because the console could not synchronize my game data. After I did this I started the game and it synchronized my game data
but not succesfull because I hat to start from the beginning. So all my save data are gone (only from Forza Horizon 3). I contacted the support and they said I have to delete the local game data and reset my Xbox what I have done but the game data is still
gone. So the xbox support said that I have to contact this forum. How can restore my game data for Forza Horizon 3 ?

WIth regards

:)

 

Forza Horizon 3 Save Data Deleted

I need help. I'm a player who found their save data for FH3 being deleted. Now I have to start from scratch. If Microsoft or Turn 10 can do something I would like it. As much as I the game, I don't want to start over

 

Forza Horizon 3 Save Data Deleted

Try contacting Turn 10 directly for support of their game, but I also would try to see if your save is in the cloud service. Good luck.

 

Hey there, Good!

I'm incredibly sorry to see any issues with game saves! When it comes to game saves, the troubleshooting you've already completed it what we can do. If the save isn't being pulled from the cloud as expected, then this means that the save has been overwritten.
There is not a way to recover older saves at this time. You will need to continue with the fresh save that you have now.

Please let me know if you have any other concerns! I'm happy to help where I can.

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Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the Xbox
Insider Program Forums for help with Insider Program troubleshooting.

 

Hello,

thank you for your help but could you explain why/how this happened ?

With regards

 

I wish I could, but I honestly don't know how it happened. I can speculate that it might have been corrupted during loading and the system decided to wipe it, but I can't say for sure if that's the case. That would be similar to if you were trying to transfer
something from one person's computer to yours, and the connection was interrupted. What you would get would be a failed transfer. When the system tried again, it would be as if it tried to use your version instead of their version
and it would just overwrite it.

Again, I'm not sure if that's what happened, but it's possible. Sometimes saves just get corrupted, though.

Please do let me know if you have any other concerns!

--------------------------------------



Xbox Forums Staff



Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the Xbox
Insider Program Forums for help with Insider Program troubleshooting.