After 8th August, Xbox one keeps disconnecting from xbox live/ 5ghz internet channel - Virgin ...

Hey M0ONFLY,

Thanks for posting on the Community Support Forums!

There is an active incompatibility issue between Xbox One and Virgin Media at this time, and the dev team are currently investigating the issue alongside an investigation with Virgin Media.

To help locate the issue, please answer the following questions:

- Which method of connection do you use? Wired or Wireless?

- If wireless, which band? 2.4ghz or 5ghz?

- Do you disconnect from Xbox Live at all?

Looking forward to your reply!

Thanks for the help!

After 6 days of troubleshooting this, I think I found a solution. I found the 5Ghz network that my Xbox was connected to was very congested (there were tons of other 5Ghz networks in my area). Changing the channel didn't help.

I tried changing the channel on the 2Ghz network and connected to that instead and that seems to have fixed the issue.

Even though 5Ghz is supposed to be less congested, everyone seems to prefer that over 2Ghz. When I looked at the Wifi analyzer app, there were tons of nearby 5Ghz networks. I think it was causing dips in signal strength, causing my Xbox to disconnect from
Wifi. On the other hand, there's not that many 2Ghz networks and some channels weren't being used.

I HAD SAME ISSUE FOR ABOUT A MONTH ( SO ANNOYING) Anyway after trying everything i stumbled apon the solution ( for me anyway)....it should work for you.

Disconnect or turn off all wifi connected devices on your hub (xbox/phone etc)

Reset hub . Reconnect your laptop or phone so u can access the hubs settings.

...Change your wifi channel on the virgin hub to a less crowded one (download a wifi detecting app on your phone (i used netgears app to detect busy channels on my virgin hub.) Save settings.

Turn off hub and disconnect all cables for 5 minutes ......meanwhile....

clear cache on xbox then delete your xbox live profile (profile only)

Clear cache again.

Then turn of xbox and disconnect from mains etc for 5 minutes also.

power up your hub/router. Wait 5 minutes. Connect xbox and power up.

Do the standard network tests on xbox.

re download profile.

connect to live

PROBLEM should hopefully be solved.....worked for me anyway (after a couple tries with different wifi channels)

hope that helps

I think I understand your question. Xbox Live TV shows what is coming from your Tivo box be it recorded content or content from a channel. You should be able to control what channel the Virgin Media box is displaying through the Xbox One guide. With that
in place you will receive game notifications and any other notifications from Xbox Live/Xbox One.

I keep on disconnecting from a multiplayer game half way through even though my xbox live and internet is good

For xbox one