Advocacy Team

Discus and support Advocacy Team in XBoX on Consoles to solve the problem; I sent my xbox one in for repair about a month ago. It wouldn't play some apps or games. I just received it yesterday and it is still a defective... Discussion in 'XBoX on Consoles' started by Bender54, Jul 23, 2014.

  1. Bender54
    Bender54 Guest

    Advocacy Team


    I sent my xbox one in for repair about a month ago. It wouldn't play some apps or games. I just received it yesterday and it is still a defective device. It goes straight to an contact support/error code page. I contacted support and they said my issue would
    be sent to their advocacy team. My question is how long does it take for the Advocacy team to contact the customer? I don't want a broken xbox one for another month... This is absolutely ridiculous.

    :)
     
    Bender54, Jul 23, 2014
    #1
  2. Danny Callaghan
    Danny Callaghan Guest
    Advocacy team

    Because their useless too tbh. I have escalated my complaint to Kathleen Hogan now and finally its being dealt with and took seriously by them. Thanks for the advise though
     
    Danny Callaghan, Jul 23, 2014
    #2
  3. BrianGunter
    BrianGunter Guest
    Advocacy Team?????

    www.google.com/search

    It's fraud. It doesn't have to be strictly financial gain to be considered fraud. You're attempting to deceive the store and personally gaining a brand new system at the expense of the store's time and aggravation, at the very least.
     
    BrianGunter, Jul 23, 2014
    #3
  4. Spyroman12
    Spyroman12 Guest

    Advocacy Team

    Looks like they fixed up your initial issue with your console, but then didn't initiate the update. Sorry to hear OP.

    Id contact customer support, let them know whats going on, and ask for some sort of compensation in means to the fact you have to send in your console again.

    Hope all works out
     
    Spyroman12, Jul 23, 2014
    #4
  5. NickP95
    NickP95 Guest
    Hey Bender54! Sorry to hear about your troubles with the Repair Team. If you have waited a substantial amount of time for the Support team to forward your issue to the Advocacy Team, I would recommend contacting Xbox Support through either chat or request
    that they call you. You can do so by clicking here, although I would recommend doing so during the day. The wait times are a lot shorter.
    support.xbox.com/.../contact-us
     
    NickP95, Jul 23, 2014
    #5
  6. Cooterbooterz
    Cooterbooterz Guest
    It takes the repair team a long while to do anything. The should send you a new console and fix the defective ones like they used to. Microsoft is going downhill, FAST
     
    Cooterbooterz, Oct 31, 2018
    #6
  7. voteDC Win User

    Advocacy Team

    [quote user="BongKaos"]File a report.[/quote]The Advocacy Team is not the Enforcement Team. They are a branch of support.

    Phoning Support is the way to contact the Advocacy Team. They'll either be able to put you in contact there and then or direct the team to contact you at a later time.

    [quote user="BongKaos"]GOOD LUCK!!![/quote]Please forgive the question but do you shout at the end of conversations in real life as well?
  8. eber3 Win User

    Advocacy Team?????

    You're beating a dead horse, let it go already. Where there is no gain and no loss there is no fraud period. And the Better Business Bureau is a complete joke that amounts to nothing more than a public place to complain. It's no better than a bboard where
    people post comments about companies. The BBB resolves nothing. I already laid out the OP's three options, complaining to the BBB or posting on Rip-Off Report might make a person feel a little better, but it won't solve the problem.
  9. BrianGunter Win User

    Advocacy Team?????

    Forgot to add: You would also be trading in a used system for a brand new one. I'm not in any way saying that MS *** someone over is right, but committing fraud isn't the way to resolve the issue. There's companies like the BBB out there for this type of
    thing.
  10. eber3 Win User

    Advocacy Team?????

    Sorry, I got caught up in the semantics of the term "Fraud". And well it is true that fraud is not a correct term for what I initially purposed, what I suggested is dishonest. On reflection, even though the act would result in no injury or loss to any party,
    dishonest acts are not something a person should suggest others partake in. So OP, I'm afraid your options are limited. 1) Keep trying to convince MS to give you back your kinect. 2) Sue them in small claims court. 3) Eat the loss of the kinect. Unfortunately,
    either of the fist two options will most likely result in the third option in the end... and option two could actually end up costing you far more.
  11. JPep715 Win User

    Advocacy Team?????

    Maybe but now you are putting the store at a loss. Two wrongs dont make a right.
Thema:

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