Advice about possible fraud

Hello,

My name is Robert and My Gamertag is . Yesterday I received a permanent account ban for use of Mobile phone numbers to purchase fifa points. All the purchases I made were through numbers that I have personal access to and the purchases went through
successfully. However, Sometime prior to my ban, I received an email stating I had been successfully refunded £1.99 for 250 fifa points, although I made no such request for this to take place. Is this the reason my account has been banned? I appealed my case
through the case review feature, but as I was unaware of the reason for my ban, I provided an assumption of what I thought had went wrong, as I tried to make several purchases with my debit card that failed to process via the microsoft store, as well as the
xbox app.

Now I am unable to provide proof in my case that I made the purchases as the case is showing on my account as closed. Any help with this would be greatly appreciated.

:)

 

Drummers - Embarrassed in a music shop?

I think most of us have felt like frauds in proper music shops. I certainly know I have.

However, the best way to look at is to think that, in these credit crunch times, most stores would openly welcome business from new customers (even if it is just a couple of sets of drum sticks). As such, being honest with the staff about what you require and (if they ask) why is the best bet as they will then able to provide you with the best advice possible.

Failing that, research it throughly on the net and buy from online retailers.

 

DO NOT USE WWW.INSTANT-POINTS.NET

And I thank the people who commented on here who flagged up the site as a fraud and advise people not to use it. This is helpful advice.

 

Hey Robert thanks for taking the time to bring this issue to us!

We are sorry this issue has come up but we here on the support Forums don't have the correct tools to assist in the matter so we suggest reaching out to our phone support by

Requesting a Callback so we can further investigate the billing issue! Give it a shot and let us know if we can further assist in this or any matter!!

 

Thank you for the information, I am just looking for as much advice as possible to try and get this solved. It doesnt seem to be accepting any of the numbers i am trying, landline or mobile. Is there a number for support in the UK that could help?

 

Hello

Here is the Phone Numbers for Xbox Support UK

Phone assistance is available.

• Monday-Friday: 09:00-21:00
• Saturday: 10:00-18:00
• Sunday: 10:00-18:00

PHONE NUMBERS

• 020 7365 9792 or 0800 587 1102
• Hearing Impaired (TTY device): 0800 5871103

 

Support no longer uses a direct number. If the call back request is not working, you should also be able to chat with them (you may have to change your topics until that shows as an option). However, support does not handle enforcement issues so they won't
really be able to give you any information regarding your ban. The enforcement team are the only ones who handle them and submitting a case review is the only way to contact them.