Advertising when I have already paid for subscriptions

Hey there oblink0405!

When you purchased an Xbox Live gold subscription did you use a pre-paid code? You would have needed to purchase the subscription through the advertisement.

I already paid full price for it because it was not advertised as 20% off until my friend mentioned it and then when he went back to look it was back at fill price.

I have the same issue and what you said didn’t resolve it.. I have paid for it already but the subscription says will expire 22 feb it’s already 2 March .. and when I try and join it says I already have it

I bought this in October. It wasn't advertised as a 12 month core subscription. A 12 month subscription shouldn't be swallowed into a 4 month one just because it already had a subscription that's conning people especially when no one is told that this would happen.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

We need to validate your subscription. Please sign in to https://account.microsoft.com/services and check if you can see the subscription from there as "active".

Once confirmed make sure that you're signed in under the correct account on your Xbox. Please perform a powercycle on your console by following the steps below:

POWERCYCLE CONSOLE​​​

​​​

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​