Advertisements cause game to crash

TFMorgan · Jun 24, 2015

Today, 24 June, I can log into the game but when I try to load any of the daily challenges and the advertisement video starts to load, the screen goes black with the video progress bar at the bottom indicating the start at 0:00 and a finish of 0:00! It
just sits there and does nothing. This is also happening with Taptiles. This morning I had a system update applied to my Surface Pro 3. Is there a connection there? I don't know what the system upgrade was about, I just know that every time Microsoft does
one of those things, something breaks.

:)

theproviders1 · Jun 24, 2015

Solitaire still crashing with latest fast ring build and latest solitaire update after ad plays

Solitaire collection still crashes after advertisement plays when selecting daily challenges or events. Only certain ads cause this to happen for me specifically the Aldi ad will crash every time, where game ads typically do not crash the app. This has
been ongoing since upgrading in the to the creators version in the fast ring has started.

babyof8-E689BC67-87DD-4B5F-B0EC-36BD8584E3E7 · Jun 24, 2015

game crashes after advertisement

I only have problems with the Oral B ads. Every time one starts I just shut the game and reopen. Sometimes I have to do this 5 or 6 times before it will show a different ad, then I don't have problems.

PopularDaisy376 · Jun 24, 2015

I'm seeing the same symptoms today 6/24. Happens on all Xbox windows games I have tried - minesweeper, mahjong, Sudoku. There is a message about upgrading to premium at bottom center of screen, but selecting No Thanks returns to wait mode. I too had a
system update applied this morning- all was working fine before that.

TFMorgan · Nov 1, 2018

The problem has gone away now. The advertisement video began running and the game challenge(s) would load. Just one of those little mysteries of life, I guess.

PopularDaisy376

I'm seeing the same symptoms today 6/24. Happens on all Xbox windows games I have tried - minesweeper, mahjong, Sudoku. There is a message about upgrading to premium at bottom center of screen, but selecting No Thanks returns to wait mode. I too had a
system update applied this morning- all was working fine before that.

TFMorgan

The problem has gone away now. The advertisement video began running and the game challenge(s) would load. Just one of those little mysteries of life, I guess.

ed375

Third time this month!!!

I opened the ms solitaire collection for the daily challenges June 22, 2018.

I clicked on the tri-peaks challenge.

An oral b commercial played.

The window grayed out and CLOSED!

[IMG]

ed375

It happened again for the June 15th daily challenge!

I clicked on the tripeaks challenge, an oral b commercial played, then the window grayed out and CLOSED!

I had to suffer through another commercial when I re-opened the daily challenge again, before I could start tripeaks (as the first game I played).

Then, after the fourth game, I had to suffer through most of a self promotion commercial (advertising the ms games). It FROZE twice while trying to play!, and didn't completely finish before it allowed me to play the 5th and final daily challenge.

ed375

I have the same problem!

If I run into a problem during the daily challenge and a second commercial runs before I am finished, the Win 10 Solitaire collection window, all too often, CRASHES and CLOSES on me!

June 13, 2018 was the most recent time this happened. The dairy queen commercial ran before I had finished, the window grayed out, a "waiting/buffering" small rotating blue circle appeared, then the window CLOSED!

When I re-opened the ms solitaire collection, ANOTHER advertisement ran, stuttering/freezing while it played. It did NOT finish before I was allowed to play the Klondike solitaire for the day. I finished that in less than two minutes, then ANOTHER ADVERTISEMENT
played before I was allowed to play freecell, the last of the day's challenges! ( I had finished Pyramid, Tri-peaks, and Spider BEFORE the window CRASHED!)

Another comment. Microsoft seems to have added a 1/2 to one second delay between playing games in the solitaire collection, presumably to push their small ads.

[IMG]

Advertisements cause game to crash