Advanced Replacement Program

So my xbox stopped working and my replacement is already on the way, but my questions is what am I supposed to do with my hard drive? Unlike the 360 it seems like I can't remove it, so am I supposed to send in a console that has my credit card and all of
my saves on it to microsoft and lose all of that? I don't have the option to erase everything off of my hard drive because I can't even get my xbox to start. This doesn't seem practical at all...

:)

 

Advanced replacement program in a Australia?

Afternoon Cottonjaws,

Sorry to hear you are having issues. I was getting similar problems a while ago which seemed to be down to playing blueray movies which would then cause my game discs not to work. A hard reset (hold power button for 5 seconds
until console powers down) fixed this issue and since the latest update I've not had the same issue. Worth a try.

If you get any error codes popping up too it would be worth checking out the error code search on this site
support.xbox.com/error-code-lookup

Hope this helps and you get your console working again.

Regards

BoA

 

Advanced replacement program in a Australia?

I've been having intermittent problems with my launch Xbox One reading game discs and now it's got to the point where it struggles to read any disc. I thought it was time to replace the console under the advanced replacement system but now I find it's not
an option currently in Australia. It looks like it's the 360 situation for me again, 2-3 weeks without a console. It's pretty poor really.... I thought my 360 nightmare was over but it's back again...

 

You can go into your account here on Xbox live, your game save should be safe in the cloud.

 

All your saves and whatnot are stored on the cloud. Your CC numbers etc are also stored there. CC numbers however are not stored on the Hard Drive. Plus any purchases etc and any account access you can trace via accounts.microsoft.com so if you are worried
you can also change your password there so that no one will be able to access your profile from that console anyway.

Basically, nothing of any real interest is stored on the console itself, only access to your account, which you can block easily anyway.

 

Is this exactly as it sounds? My console now has an unbearable buzz and it's only 2 months old. They just swap it at the door?

 

You set up the advanced replacement after which you willrecieve a "new" console via courier 2-3 days later. You then send your defective console back in the packaging you received the replacement in. Make sure to read the instructions carefully.

You will need to take it to a local dispatch centre. Im in the UK so when I did it I could find the closest centres on the UPS website.

Make sure you get a tracking number as this is very important.

My experience of the process was ultimately fine but don't expect any updates from Xbox via e-mail. I was told I would be kept informed but I never had a single update. I checked the progress of the process each day on the UPS website with my tracking number
and on the 'my service' site.

 

Well as it turns out I couldn't take advantage of this exchange as they don't provide it for the limited edition consoles, only the black models. So after struggling to find a suitable box it's all packed up and being collected today.