Advanced exchange

Not sure if this in right place if not please move. To make a long story short my Kinect sensor died tow weeks after purchase. Put in for advance exchange on 12/23 and have received nothing except an email saying my cc has been charged since my unit was
not returned. After 1 web chat and 4 phones calls to xbox support along with a call to Fedex I have gotten nowhere. FedEx never picked up the exchange for MS so it was never shipped. This has been supposedly turned over to the Customer Advocacy team which
emailed me with the same tracking info saying it has shipped, 2 replies from me via email and no response. They say their is no way to contact anyone except the usual call in to Xbox support. This is a complete joke and speaks very poorly of MS and Xbox support.
Anyone have any suggestions as to how to proceed from here?

:)

 

Advanced exchange?

Problem is Akame that a lot of the time Microsoft aren't sending new consoles but refurbished ones.

Why hold the price of a new console console if they aren't providing the customer with a new console.

 

Advanced exchange?

Yeah my company wont make you put the entire cost of your vehicle down before we fix it either....lol

 

Well I would call them. Forget the email, get on the phone and ask for some assistance. 800-4-MYXBOX. Explain the situation and that your working with the Advocacy team but still haven't seen a resolution.

Good Luck!

 

Have done that 4 times already. Got nowhere. At this point wishing I would have gone with Sony. Paying $500 was one thing, paying $500 and getting screwed is another.

 

So you got nowhere huh? No case number/reference number nothing? What did they say? Nothing? So far what I read is FedEx screwed up, they need to fix it. Don't give up, be persistent, and polite, and speak to a supervisor or manager.

 

haha the advocasy and support team are a complete joke here is some of the things i have been promised and have got nothing its 2 and half weeks later lol and they send me the same email every day saying they never got the broken one even tho their staff
acknowledged they had seek advice mate because you probaly wont get anything .

Jesse: Okay, the free replacement actually was for the console and I am seeing it here that the replacement order for a new console is already processed. And about the timeframe, since the order was just received yesterday, Please allow 3-5 business days
for you to be able to receive the replacement.

Sophia: Actually Edward, since there is already a request order for the Game you will be receiving it sometime soon as expected.

Travis W: Alright, well I can certainly get this sent up to our team to be taken care of. This says they will contact you within 3-5 business days, although it rarely takes that long. You may want to check for a response from them Monday evening.

 

That about sums up my experience as well. They have all my info but can't do anything because it's been turned over to the "Advocacy team" more like the idiot squad whom apparently can only be contacted via email. Even Xbox support can't call them how stupid
is that. I've had excellent service in the past with my 360 issues but this is ridiculous.

 

I'm having the same issue.I had an issue with the pc adapter so I called 1800 4 my Xbox and the rep said that they couldn't send just the power cord,they will send another console and just replace the part.they sent it through Fed ex.when I open the box
it was just a console with no kinnect ,controller or wires that I originally call for.I sent back the new console with the same label and got a tracking number and a confirmation number that it was pick up.later on in the month I get an email from Microsoft
saying that there charging my card for the new console.I still haven't received my refund and it's been three weeks.I'm ready to call my lawyer and put Xbox on the press and the newspaper.Microsoft advocate team is the worst and the customer service for sending
me something that I don't need

 

Tomorrow is the last day before I'm suppose to get an email from the advocacy team- it's been pushed back everytime I called and ask why I wasn't contacted. Been through 3 now and the latest one I received on an advanced exchange was a used one with an
error code- so if you add the total time it's been well over 3 weeks on just this last exchange. Talk to someone different everytime so they don't care what they tell you. Advocacy team can't respond because they have no solutions- I was originally told
I was one of very few people having issues but after venting in these forums you just see issue after issue. I've been on live for 6-7 yrs now and I have never had so many problems with a console- everytime I've had to call and trouble shoot or uninstall and
reinstall my disks I have told them that everything will be cool with me if you send me a working Xbox one- and that's 3 consoles with no luck. So I'm left just waiting still from this phantom advocacy team.