Advanced exchange?

Discus and support Advanced exchange? in XBoX on Consoles to solve the problem; Problem is Akame that a lot of the time Microsoft aren't sending new consoles but refurbished ones. Why hold the price of a new console console if... Discussion in 'XBoX on Consoles' started by oOMatt MooNOo, Jan 2, 2015.

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  1. NonSportsGirl
    NonSportsGirl Guest

    Advanced exchange?


    Problem is Akame that a lot of the time Microsoft aren't sending new consoles but refurbished ones.

    Why hold the price of a new console console if they aren't providing the customer with a new console.
     
    NonSportsGirl, Jan 5, 2015
    #16
  2. x24hrs2livex
    x24hrs2livex Guest
    Good question Vaynel. I've never heard of them giving refurbished consoles instead of new ones. But even if that's the case they should hold the price of a refurb
     
    x24hrs2livex, Jan 5, 2015
    #17
  3. kingvas78
    kingvas78 Guest
    I did an Advanced Exchange back in March (?), was told I would be one of the last to get a new console before the referb get pushed out... its the way all industries are going. If your radio goes out in your new car, bet the dealer installs a referb, not
    a new one. My brother bought a X1 from Best Buy, referbed, with a Kinect and 2 games for $350..... still having full warranty.... not a bad deal.

    -

    As for the AE process...... worked 100% for me! 2 day turn around for my console.... Kinect took a bit longer though
     
    kingvas78, Oct 31, 2018
    #18
  4. KLRSKIR Win User

    Advanced Exchange

    The Advanced Exchange is a great option. When you receive your replacement console, you will want to immediately pack up your broken console and return it ASAP, following the instructions included in the replacement package.

    You would be charged the price of a console IF Microsoft does not receive your broken console within the specified time-frame. Unless you tampered with your console, you won't have any issues. In the event they determine you have tampered with the console,
    and thus voided the warranty, they would simply return your defective machine, and expect you to return the replacement they sent you. My guess is that you have not tampered with the console, so no worries. :)
  5. SoberLion Win User

    Advance exchange

    Yes mine arrived on Friday, it all seems ok, everything working so far fingers crossed.
  6. Fizzle Wizzle Win User

    Advance exchange

    I'm in the same boat as you, just hoping the next one I get doesn't do the same thing
  7. BusGod Win User

    Advanced exchange

    So you got nowhere huh? No case number/reference number nothing? What did they say? Nothing? So far what I read is FedEx screwed up, they need to fix it. Don't give up, be persistent, and polite, and speak to a supervisor or manager.
  8. BusGod Win User

    Advanced exchange

    Well I would call them. Forget the email, get on the phone and ask for some assistance. 800-4-MYXBOX. Explain the situation and that your working with the Advocacy team but still haven't seen a resolution.

    Good Luck!
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