Advanced exchange problems

I did an advanced exchange just under 2 weeks ago and the unit I got was defective and now they want to charge me 15 or so dollars to do the advanced exchange! This is wrong on so many levels! It had a bad disk drive like the one I sent back. And none of
my console and Kinect don't show on my account! I am not happy about this at all! Need some one to take care of my problem!

:)

 

Advanced Exchange Problems

I have a Xbox One S 1TB which started to give me problems back in March 2017. After contacting support via chat four times, we finally agreed on getting the box replaced with the Advanced Exchange Program. Mind you that I have sent the box for repair to
Microsoft once already. So the problem was elevated to Global Escalation Support. I had to wait about a week before one of their analysts actually contacted me, since we as normal people can't contact them. Anyways he said they will send a replacement box
out and after I receive the new (refurbished) box to send my non functioning box to them. Ok I thought will do . So I get the box a few days later and what a surprise them guys sent a Xbox with 500GB instead of 1TB !!!!! I replied to the analysts email telling
them I received the wrong box and he said he will get back with me. After a few days he in fact did get with me saying I need to send the box back and they will send the right box out. So last Thursday the 2nd replacement box arrived and guess what!!! It was
a 500 GB version again !!!! Maybe you guys can imagine I was extremely upset. After sending the analyst two emails so far about them sending the wrong box again, I still have not heard anything from them. Mind you I had to go to the FedEx place 3 times which
is not really just a minute away and mind you that they (Microsoft) put a charge on my credit card (that's what they do for advance exchange). I guess for some reason they guys at whatever place they send the boxes out are not overly eager to send the correct
box ( which I have paid for) to me.

Maybe one of you forum readers had the same experience and can give me some advice. Sorry for the long post.

 

Advanced Exchange Problems

Hello there Miss Bijoux,

It is three months now that the issue with my Xbox One S 1TB first occurred. After contacting support many times the issue is still not resolved. How can a small problem like mine not be resolved in a timely manner? I'm getting extremely frustrated with
Microsoft. That is a multi billion dollar company not caring about their core customers. Very sad, but I have to say that I probably never purchase any hardware from Microsoft again. I have to insists that my case has to be elevated to a higher level with
management being involved.

 

Welcome to the club. See my post from earlier today. Horrible the way that they treat their customers.

 

I could see it maybe if they did not send me the busted console! You get offered any thing for the issue you are having?

 

Yeah, they offered a pick from four games the first time and then again when the "new" Xbox they sent didn't work. Small consolation. The whole refusing to waive the $15.00 advance exchange for the second Xbox really put the icing on the cake.

 

Why should we have to pay for there screw up!

 

And now they said they don't give any thing for a busted drive!

 

I have also had the same issue,ive just posted it under "utter discust at xbox support".

 

It's interesting to me how every other week you read or hear about another Microsoft employee in a leadership position is resigning. I think the Board is trying to clean house "Resign or be Terminated"

 

Same here got an replacement crap Console ;(

 

just shipped my system back at 12:00 to day and I had to pay 14.99$ plus tax 15.89 to fed ex to pack the item. I called xbox waited on hold for 36 mins and told them what happened and they said that its a fed ex problem not a Microsoft problem the guy was
nice about it though. finger pointing from a multi billon dollar company? why not try to fix my concern?. I don't make stuff up man. I just want answers for this diabolical service system.I AM SCARED