Advanced Exchange Problem and blatant lies.

Hi,

So I bought an Xbox One on Tuesday 16th September and all was fine until I tried to play a game. I got the dreaded grinding noises I've read about and the game wouldn't load. So I contacted Microsoft Xbox support and the agent registered my console and organised
an Advanced Exchange. I was told I'd get a new console in 3-5 days and then I just send the duff one back. They took a credit card to hold £340 to in case I didn't return the broken one.

I don't get any confirmation by email to say what's going on or how long it will take but I wait 3 days and think I'll just contact support for an update. I'm assured it's been shipped and should have it Saturday or Monday. Saturday and Monday come and go,
nothing. I contact support again to be told there was a delay and they are now re-shipping. I tell the agent I'm not happy waiting a week and he says he'll pass it on to a "specialized team".

I'm told the team will get back to me within 3 days. Now I'm furious and ask why on earth can't they just see what's happening with this and deal with it. You are Support after all? I'm given some spiel about how many calls they take a day and can't handle
everything.

I go on to express my concern that the chat support have lied to me twice about the console being shipped and the dates I should receive my console. I'm just told that shouldn't have happened and I will know when it's shipped as I will get an email.

I also ask about the free game for people with broken drives to be told that it was only at launch and I can't get the free game now. So even though I have an obvious faulty launch console that's been sat on shelf somewhere and have exactly the same problem
that a consumer had on launch day, I'm not entitled to one of the free games everyone else got?

So I'm still in the dark! I have to wait possibly another 3 days to find out why my console hasn't shipped after a week and then I'll probably have to wait more days until it does arrive. This seriously sucks Microsoft!!!!

I should have learnt my lesson with the 360. I had two that got the dreaded RROD outside warranty. Now I get a brand new console dead out of box and still no replacement after a week. I've been lied to by your chat system agents in India and just have no
confidence in you anymore.

I think both the replacement and the broken console will be going back to you and the retailer and I'll get a PS4!

:)

 

Game disc doesn't spin

same problem. I have initiated an Advanced Exchange.

 

Most retailers choose x1 over the other

Any thread wih blatant lies that mislead people should be immediately shut down, this thread is a perfect example.

 

there is no better promotion for sony than microsoft's behavior.