Advance Orders are not recognized

daysleeper187 · Jan 20, 2017

Hey,

I'm rewards-member since 09. January 2017. Since than I ordered in advance Halo Wars 2 (09 Jan. 2017), Ghost Recon Wildlands (15 Jan. 2017) and Mass Effect Andromeda (15 Jan. 2017). When I ordered Wildlands and Andromeda there already was one of three holes
filled on my punch card (for Halo Wars, I guess). Since than there was only one hole added, although I ordered two additional games from your list. Please check my orders in advance and correct the punch card, so that I will get the rewards I deserve.

:)

Pint0D0nald · Jan 20, 2017

credits are not recognized

Hello,

I have already bought credits for my account, but it is not possible to use them since I receive an information from Microsoft to contact the support team.

The only code that appears in the screen is jsjbwapycuahho5m.2.1.1

I have also tried to use gift cards, but it is also not recognized by the game.

Could you please assist me?

Diogo Alfredo Maul · Jan 20, 2017

Pré-Encomenda X Ranking de Estrelas VIP

Hi there,

Lets see if in English I get an answer:

Why, pré-orders does not count for the stars ranking? Pre-orders are the best deal for MS and the producers, after all, we are paying for something in advance.

Why do not receive points for the ranking if I buy a game one day before it releases but receive buying it one day after the release?

Murphs-A47006C9-2185-475E-9A8D-0764BA5872CE · Jan 20, 2017

You will receive the rewards, there has been a hold-up on the Mass Effect punch activating. The reward team will review and update you here.

They work Monday - Friday from 9am to 5pm PST and typically take 1-2 business days to reply. They do not reply on weekends.

XBLRewards8 · Nov 3, 2018

Hello daysleeper187,

It looks like your purchase of Mass Effect was not processed correctly. We are currently investigating why this is occurring. In the meanwhile, we will adjust your account with a punch manually. You should see this change by the end of next week, at the
very latest. Apologies for the inconvenience.

XBLRewards8

Hello daysleeper187,

It looks like your purchase of Mass Effect was not processed correctly. We are currently investigating why this is occurring. In the meanwhile, we will adjust your account with a punch manually. You should see this change by the end of next week, at the
very latest. Apologies for the inconvenience.

Murphs-A47006C9-2185

You will receive the rewards, there has been a hold-up on the Mass Effect punch activating. The reward team will review and update you here.

They work Monday - Friday from 9am to 5pm PST and typically take 1-2 business days to reply. They do not reply on weekends.

Lucas Lauer

Hello, Felix.Thanks for reaching Xbox gamer's community. My name is Lucas. I'm a Xbox Gamer and a Xbox user like you. I'll be happy to assist you out today.

When purchasing a game pre-order, if you used account credit to pre-order your game, your balance will be taken immediately. If you used a credit card or split your payment between credit card and account balance, you’ll be charged around 10 days before the game launches.

You can see more answers for pre order questions here:

https://support.xbox.com/en-US/help/subscriptio...

This is a public user-to-user support forum. We are users like you helping other users. We do not work for Microsoft and do not have access to any user accounts.

I hope this can help you. If you still can't solve your problem, just let me know and I'll do my best to try to help you.

Smwutches

You can keep an eye on the order at http://account.microsoft.com As long as it doesn't say it's been cancelled, you shouldn't have a problem. It'll still probably be a few days before it's actually charged.

Leibnitz

I am in the same boat. I pre-ordered the game and the punch card didn't recognize my order and I can't mark as complete the step 1 from the promotion.

How can I contact the customer support? I tried but didn't find anything.

thanks in advance

Advance Orders are not recognized