Advance Exchange

Discus and support Advance Exchange in XBoX on Consoles to solve the problem; I'd like something clarified. What happened to the advance exchange program? I've had my One for 5 months and the PSU died on me last night. I set up... Discussion in 'XBoX on Consoles' started by AMentalHell, Jun 27, 2015.

  1. AMentalHell
    AMentalHell Guest

    Advance Exchange


    I'd like something clarified. What happened to the advance exchange program? I've had my

    One for 5 months and the PSU died on me last night. I set up a repair request and it's demanding I send the faulty product first. Every article written about these faulty consoles has stated that microsoft is issuing advance exchanges, but when I deal with
    customer service they act like I'm ***! After going through 4 360s, I wasn't going to dare this company again until the advance exchange program made it seem a safer bet. Now you have my money and won't follow through on promises? WTH?!

    :)
     
    AMentalHell, Jun 27, 2015
    #1
  2. UNo x mY STEELO
    UNo x mY STEELO Guest
    Advance exchange

    Did anybody got there replacement xboxone yet. Its been a week for me and it has not even ship please post if you have got yours.
     
    UNo x mY STEELO, Jun 27, 2015
    #2
  3. XxCoWbOyKWestxX
    XxCoWbOyKWestxX Guest
    Advance exchange

    I ordered mine this past Sunday and I've gotten no email giving me a notification of shipment. The email said 2 business days and I'm still waiting.
     
    XxCoWbOyKWestxX, Jun 27, 2015
    #3
  4. Misses Quinzel
    Misses Quinzel Guest

    Advance Exchange

    Hey there, AMentalHell! I'm sorry to see any confusion around the way an Advanced Exchange should be set up. That option is only available for the console and the Kinect itself. Any accessories have the standard repair options that were previously available
    with the 360 console. For more information on the Xbox One Services, please check out our

    FAQ     on it!

    Let us know if you have any further questions! We're more than happy to drop a line to help clarify anything up. Advance Exchange :)
     
    Misses Quinzel, Jun 28, 2015
    #4
  5. PanikProne1337
    PanikProne1337 Guest
    That's great, if the Advanced Exchange links would actually work...
     
    PanikProne1337, Oct 10, 2016
    #5
  6. Mister Maka
    Mister Maka Guest
    Hey there PanikProne1337!

    This thread is quite a bit older. In order to set up Advanced Exchange, you'll need to reach out to
    Phone/Chat support. They'll be able to best help out setting up a repair/replacement if Advanced Exchange is available to you. Please make sure not to bump older threads, as this thread
    is over a year old. Thanks!
     
    Mister Maka, Oct 31, 2018
    #6
  7. KLRSKIR Win User

    Advanced Exchange

    The Advanced Exchange is a great option. When you receive your replacement console, you will want to immediately pack up your broken console and return it ASAP, following the instructions included in the replacement package.

    You would be charged the price of a console IF Microsoft does not receive your broken console within the specified time-frame. Unless you tampered with your console, you won't have any issues. In the event they determine you have tampered with the console,
    and thus voided the warranty, they would simply return your defective machine, and expect you to return the replacement they sent you. My guess is that you have not tampered with the console, so no worries. :)
  8. SoberLion Win User

    Advance exchange

    Yes mine arrived on Friday, it all seems ok, everything working so far fingers crossed.
  9. Fizzle Wizzle Win User

    Advance exchange

    I'm in the same boat as you, just hoping the next one I get doesn't do the same thing
  10. BusGod Win User

    Advanced exchange

    So you got nowhere huh? No case number/reference number nothing? What did they say? Nothing? So far what I read is FedEx screwed up, they need to fix it. Don't give up, be persistent, and polite, and speak to a supervisor or manager.
  11. BusGod Win User

    Advanced exchange

    Well I would call them. Forget the email, get on the phone and ask for some assistance. 800-4-MYXBOX. Explain the situation and that your working with the Advocacy team but still haven't seen a resolution.

    Good Luck!
Thema:

Advance Exchange

Loading...

  1. Advance Exchange - Similar Threads - Advance Exchange

  2. Cannot see IPv6 IP settings in advanced Network settings.

    in XBoX on Consoles
    Cannot see IPv6 IP settings in advanced Network settings.: My console has both IPv4 & IPv6 addresses. I'd like to change the IPv6 settings from automatic to manual. However, when I open the advanced network settings, the either IP settings or DNS...

  3. Can I play offline multiplayer mode with Call of Duty: Advanced Warfare?

    in XBoX on Consoles
    Can I play offline multiplayer mode with Call of Duty: Advanced Warfare?: Can I play offline multiplayer mode with Call of Duty: Advanced Warfare on the Microsoft Store on PC? cec10ffb-ce40-4ca8-9388-7c17e4b14e9b

  4. How can I recover advanced warfare gold edition from xbox 360 to xbox one?

    in XBoX Games and Apps
    How can I recover advanced warfare gold edition from xbox 360 to xbox one?: I recently started playing old cod. I have advanced warfare gold edition for xbox 360 but when I put the disk in xbox one using backward compatibility it appears that I have the standard advanced...

  5. Advance warfare supply drops not showing up

    in XBoX Games and Apps
    Advance warfare supply drops not showing up: I buy 13 advanced warfare supply drops for 10$ but it's not showing up at all on my Xbox series s is there a way to get them because I tried everything but nothing is working... help...

  6. xbox insider no advanced features section

    in XboX Insiders
    xbox insider no advanced features section: Hello, I was going to install a Turkish patch for Shadow of War, but we need to open a setting to be able to install patches on Xbox Game Pass. The setting is "advanced installation and management...

  7. My pdp Xbox advanced wired rematch controllers mic won't work no matter the headset, ughhhh

    in XBoX on Consoles
    My pdp Xbox advanced wired rematch controllers mic won't work no matter the headset, ughhhh: everything works besides the mic of any head set all settings are correct as far as I know and have tried, it will cut on for a millisecond bday shutoff and not work again after I'm bout to give...

  8. Cod advanced warfare won't save

    in XBoX Games and Apps
    Cod advanced warfare won't save: Cod advanced warfare won't save a08ccd0e-f2f0-4e28-b528-e1cc3dd3453e

  9. COD Advanced Warfare Local Play split screen positions

    in XBoX Games and Apps
    COD Advanced Warfare Local Play split screen positions: Help! We are trying to play EXO Zombies Local Play on split screen. We have always played in the same position. We have just purchased Xbox X and when we login to play it flips our positions. No...

  10. COD: Advanced Warfare on Xbox 360 via Backwards Compatibility

    in XBoX Games and Apps
    COD: Advanced Warfare on Xbox 360 via Backwards Compatibility: Hi, I recently started trying to play old Call Of Duty games on the Xbox One. I remembered that I wasn’t able to play COD: Advanced Warfare for Xbox 360 anymore because I lost the second disc....