Adult account stuck in parental consent loop

Discus and support Adult account stuck in parental consent loop in XBoX on Consoles to solve the problem; I have had the same xbox live account for about 9 years. This morning my son got on to play PvZ and for some reason it brought up a screen to enter... Discussion in 'XBoX on Consoles' started by LifelikePuma477, Jan 30, 2015.

  1. Adult account stuck in parental consent loop


    I have had the same xbox live account for about 9 years. This morning my son got on to play PvZ and for some reason it brought up a screen to enter first and last name, and birth date. So my kid not having any idea what this was enters his name and birthday.

    Now I am completely locked out of my account. From the xbox I just go in a loop where I try to sign on, click I am the parent, enter the account password, and go right back to the screen where I click I am the parent.

    If I go to the web to sign into the account it completely locks me out of the account. I am blocked by a page for child consent and a message about You need a parent's permission. I click I am the parent, enter my birthday, and enter a CC. It tells me that
    my CC info must match the info on file (and shows my sons name). When I submit it, it fails to authorize and I am completely stuck with recovering the account.

    Please help me resolve this issue.

    :)
     
    LifelikePuma477, Jan 30, 2015
    #1
  2. XBF Crystal P, Jan 30, 2015
    #2
  3. M3tal Daz3
    M3tal Daz3 Guest
    Give others access to the games on the Xbox

    That can happen only when your child becomes an adult, otherwise he will always need parental consent
     
    M3tal Daz3, Jan 30, 2015
    #3
  4. DrifterX22 Win User

    Xbox game bar not letting me stream, thinks im on parental controls but im not.

    Parental Consent Why you're being asked for parental consent

    If the date of birth on your Microsoft account shows that you're under a certain age, Xbox is required to request parental consent for you to use Xbox Live.

    If you're an adult, but you got a message asking for parental consent, it's because you're a child in your Microsoft family.

    Solution

    If you're of an age that requires parental consent, follow the steps on your Xbox to have your parent sign in and add you to their Microsoft family.

    If you're over the age requiring parental consent, have your parent remove you from the family. They'll have to sign in to
    account.microsoft.com/family, select your profile, and select
    Remove.

    If you're unable to clear the message, contact Xbox Support.

    Related Issues
    Parental consent and Microsoft child accounts

    Definition of a Microsoft child account

    A child's account no longer appears in your family on Xbox One
  5. Phoenix_Reins Win User

    Parental Consent for an Adult

    I apologize for that but I'm glad you did find the solution and everything is working the way you want it.
  6. DrifterX22 Win User

    Parental Consent for an Adult

    Why you're being asked for parental consent

    If the date of birth on your Microsoft account shows that you're under a certain age, Xbox is required to request parental consent for you to use Xbox Live.

    If you're an adult, but you got a message asking for parental consent, it's because you're a child in your Microsoft family.

    Solution

    If you're of an age that requires parental consent, follow the steps on your Xbox to have your parent sign in and add you to their Microsoft family.

    If you're over the age requiring parental consent, have your parent remove you from the family. They'll have to sign in to
    account.microsoft.com/family, select your profile, and select
    Remove.

    If you're unable to clear the message, contact Xbox Support.
  7. choppyseize Win User

    Parental Consent for an Adult

    Keep in mind too that the system uses the age you used when you set up the account. While you can change your age anytime after the fact. It won't be recognized as your new age. This is to prevent kids from changing their ages to bypass things.
  8. ]-Blackout-[ Win User

    Parental Consent for an Adult

    I couldn't find the child promotion option, so I did some research. After doing some searching on Google, I found out how to update my account. Apparently, there isn't actually a child promotion option on Xbox One. I ended up updating my account by getting
    removed and re-added to my respective family as an adult.

    The support article you linked seems to be 360-oriented; Xbox One isn't mentioned at all in it. But regardless, thank you for your reply. I wouldn't have gotten this far without it.
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Adult account stuck in parental consent loop

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