Adult Account not registering?

Acidic420Wolf · Jun 7, 2018

It could be a time thing but I've recently changed an account from child to adult in order to upload a custom photo for a gamer picture. But when I try to upload a custom image, it says only adult accounts can do so. My account is an adult so I am not understanding.
The date of birth is also 9-7-1990. Help?

:)

Alex Herbert · Jun 7, 2018

Xbox Adult account accidently deleted

Hi I have just got an Xbox one for X mas and I made account and it was all working
I then bought gold and I was fine until I tried to buy a £35 giftcard (today) to buy the BO3 Season pass and I got the 35 on the console to buy it and when I tried to buy it of the store it said I wasn't allowed and I needed to change settings in online privacy and allow buying online
turns out my brother had deleted the adult account and I can't get back on it as It is deleted I have tried creating new adult accounts but they wont work on allowing my account Sherbertlemons0 to buy stuff how do create a new account to be the adult of Sherbertlemons0 as it wont let me buy stuff
please help me anybody as I have spent £75 this month on stuff for xbox and don't really want to create a new account what do I do and how can I create another new adult account for Sherbertlemons0???
much appreciated Sherbertlemons0 x

Member 55145 · Jun 7, 2018

Unable to add son to xbox one

Was gonna say I never had to use a cc once sorting out my sons account.

Can you not change the region on MS website? Also can you upgrade it from a minor account to an adult account?

I take it your sons stores are in dollars?

steeledwand7664 · Jun 7, 2018

Just because you changed the date of birth on the account does not mean it changed when an account is originally setup and the date of birth is put onto an account that is the date of birth that will always be on the account.

Now if that date of birth has reached its 18th birthday and you are still getting that message that means your account is still under a family as a child account.

If this is the case you would need to sign into a parent account for the family at account.microsoft.com/family and remove the child from the family and this will put the child account into its own family as an adult.

Now if you do this last step and the date of birth on the account when it was originally setup has not reached its 18th birthday then it will be considered an orphaned account and would NOT be able to do ANYTHING until put into a family as a child account.

steeledwand7664

Just because you changed the date of birth on the account does not mean it changed when an account is originally setup and the date of birth is put onto an account that is the date of birth that will always be on the account.

Now if that date of birth has reached its 18th birthday and you are still getting that message that means your account is still under a family as a child account.

If this is the case you would need to sign into a parent account for the family at account.microsoft.com/family and remove the child from the family and this will put the child account into its own family as an adult.

Now if you do this last step and the date of birth on the account when it was originally setup has not reached its 18th birthday then it will be considered an orphaned account and would NOT be able to do ANYTHING until put into a family as a child account.

M3tal Daz3

You can't change a child account to an adult account and to make billing available under an adult account you just need to register a method of payment under the adult account

ARDZEY23

It is important that your account is registered as an over 18+ of age in order to be considered as adult.

It has been already registered as 18+ . It CLEARLY SAYS "ADULT" IN THE "YOUR FAMILY" SECTION

M3tal Daz3

Once registered you can't change a child account into an adult account.

M3tal Daz3

Once registered as such you can't change a child account into an adult account

Adult Account not registering?