Adult account, but prompted to get parent's permission for purchase

Discus and support Adult account, but prompted to get parent's permission for purchase in XBoX Games and Apps to solve the problem; Hey, BaseMaverick! Sorry for the delay here. Yes, this is still an on-going issue, though I have no updates at this time. I poked them today for an... Discussion in 'XBoX Games and Apps' started by Rozhestvensky, Aug 26, 2016.

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  1. Misses Quinzel
    Misses Quinzel Guest

    Adult account, but prompted to get parent's permission for purchase


    Hey, BaseMaverick! Sorry for the delay here. Yes, this is still an on-going issue, though I have no updates at this time. I poked them today for an update, and will provide one once I have it. I am sorry to see more items causing this issue, but really appreciate
    your patience with us while we work on this! Adult account, but prompted to get parent's permission for purchase :)
     
    Misses Quinzel, Oct 5, 2016
    #31
  2. ngocphi
    ngocphi Guest
    A plconsumer advocate or escalations specialist

    ?

    Different people different powrss

    Consumer advocate is someone who revieewd your case and sends to the right people.

    Escalation specialist does.the actual work
     
    ngocphi, Oct 5, 2016
    #32
  3. Misses Quinzel
    Misses Quinzel Guest
    Hey, all!

    With the platform switch over the weekend, some of our Official Staff posts have disappeared. I wanted to hop in here to let you all know that this is still an ongoing issue, and we continue to dig into this. Thank you to everyone for your patience while
    we dig into this! Once I have more information, I'll be sure to post back for you all. Adult account, but prompted to get parent's permission for purchase :)
     
    Misses Quinzel, Nov 2, 2018
    #33
  4. Misses Quinzel Win User

    Adult account, but prompted to get parent's permission for purchase

    Hey, Rozhestvensky! I wanted to hop in here and let you know that we're still working on this. I have no updates at this time, but I wanted to make sure you knew we weren't ignoring you or others still running into this. :) Thanks again for your patience!
  5. Misses Quinzel Win User

    Adult account, but prompted to get parent's permission for purchase

    Hey, everyone!

    While we understand some of you may be working with Global Escalation Support for this issue, we would like to get it up to the proper teams on our end.

    Can everyone (except Craigy, I've got you in your other thread) please post back what games they are having this issue with? Additionally, can you please let us know where you are attempting this purchase, console or website? I understand it can affect both,
    and we want to know where you are running into it.

    Thanks a bunch for any and all assistance you can provide so we can dig into this further. :)
  6. ngocphi Win User

    Adult account, but prompted to get parent's permission for purchase

  7. ngocphi Win User

    Adult account, but prompted to get parent's permission for purchase

    Mr claigy you are dealing with two seperate issues

    The listed game is a unrated Indie game govefned by laws listed by the op

    What you preordered is a m rated game
  8. Rozhestvensky Win User

    Adult account, but prompted to get parent's permission for purchase

    My account is also an adult account, ngocphi. It has never been a child account. This was confirmed with Xbox Support during phone troubleshooting (multiple times). As Mr Craigy D says, it seems to be an issue with "unrated" software, as I'm able to access
    M-rated software without issue.
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