"Additional authenication needed"

Hi, I'm in Bahrain on deployment and I'm trying to connect my Xbox to the wifi here. It tells me that I need to enter an alternate MAC address but I'm not sure what that means, where to find an alternate, or how to input it. Please help.

:)

 

Additional Authentication Needed

that didn't work either. any other tips

 

Additional authentication needed???

Are you connecting your console to a hotspot, or a guest network at a hotel, which are secured by a captive portal (authentication web page)?

The second option require you to spoof the MAC address of an already associated/authenticated/authorized device and not the MAC address of whatever interface you're using to connect your Xbox (ethernet/wireless).

Also, make sure you're not concurrently connected with the current associated/authenticated/authorized device and your console, as they use the very same layer 2 identity.

 

Hey there StewardChalk949,

You'll want to reach out to the person in charge of the Internet connection to find that information. This page

HERE has more information on the network settings and how to use them.

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Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

 

Hey man, try this. Hope this helps!

If you are running into the "Additional authentication needed" error message or are running into error code 0x4000000000000000

while trying to connect to your network, give the following steps a try:

1.From the error message, select Enter alternate MAC address at the bottom of the screen, then select Manual

2.On a wireless PC connect to the Wi-Fi network you are trying to connect your console to. Once you have connected to your wireless network,

you will now need to get the MAC address (physical address) of the PC

3.From your PC, open Command Prompt by typing CMD in the Cortana search box and then type ipconfig/all

4.Your MAC address is listed as "Physical Address" and is shown under the Ethernet adapter Ethernet section. Copy this number down and go back to your Xbox One console.

5.From your Xbox One console, enter the MAC address of your PC into the Alternate Wireless MAC address field. Once you have entered your MAC address,

try connecting to your wireless network again.