Adding new accounts

Jonathen · Jul 29, 2022

I have recently been having issues with my Xbox and the internet. I proceeded to look it up, my issue was when I would try to do something it would say you need the internet for this then when I checked it said I had internet and it was all good. What everything said to do online was to do a reset of my Xbox but to keep apps and games. After doing that I set my Xbox back up and tried logging into my account, and this is where my issues stated. When I would go to add my account a loading screen would pop up, disappear, reaper a moment later, then bring me back to the same screen I was first on. After looking for how to fix this everyone was saying to do a reset (the very same thing I had just done). So after going through all these loops and trying to fix it it still won't work and that is why I'm asking all of you.

:)

kumoriwolf

Never factory reset unless you know for sure something extremely wrong with your system. Also check server page first. Also you shouldn't of removed your account now you have to wait til they fix server problem before you can add your account back

Jonathen

I am sorry to say but this did not work, and it's not logging into my account it adding my account back to my Xbox.

Smwutches

There's currently a server outage. So you'd have to wait for that to lift before you can do so. https://support.xbox.com/xbox-live-status

Xsilent1shadowX

I couldn't sign into it anyways and all my games are on a hard drive

JosefLBohorquez

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Jonathen

Sometimes NAT type moderate can cause this kind of issues.

First I would recommend you to open ports required for Xbox live network in your router:

Port 88 (UDP)
Port 3074 (UDP and TCP)
Port 53 (UDP and TCP)
Port 80 (TCP)
Port 500 (UDP)
Port 3544 (UDP)
Port 4500 (UDP)

That should work once you open them. Make sure to contact your Internet Service Provider for this.

Adding new accounts