Adding my email, and removing old email from xbox account.

I appreciate the reply, but I need to know if there is a way to remove the @Live.com email from the account without it being deleted, unless I missed something or am not understanding.

Hi Ash C.

My name is Mauro and am glad to assist you. We are sorry for this incident.

There are some steps to do this (Remove an existing alias from your Microsoft account)

Warning When removing an email alias that’s connected to a Microsoft domain (such as @Outlook.com, @Live.com, or @Hotmail.com), that email is completely deleted from our systems and can’t be used to send or receive emails. It won’t be available for use again as an alias on another account. Microsoft doesn’t recycle email addresses, so it can’t be reclaimed at a future time.

1. Sign in to your account by using your existing alias and password.
Sign in to your account https://account.microsoft.com/?refd=support.xbox.com">https://account.microsoft.com/?refd=support.xbox.com
2. Go to Your info at the top of the page.
3. Select Manage how you sign in to Microsoft.
4. Select the alias that you want to remove.
If it’s a primary alias, select a new primary before you remove the old one. To do so, select one of the other aliases that are on the account, and then select Make primary.
You’ll use this new primary alias to send and receive emails, access your Microsoft account information, and appear on devices.
5. To remove the email address or phone number that you no longer want, select the option Remove that’s next to it, and then follow the instructions that are provided.

(Add a new alias to your Microsoft account)

1. Sign in to your account by using your existing alias and password.
Sign in to your account https://account.microsoft.com/?refd=support.xbox.com
2. Go to Your info at the top of the page.
3. Select Manage how you sign in to Microsoft.
4. You might be asked to verify your account before any changes can be made. Follow the instructions that are provided to select your alias:
Select Add email. You can create either a new Outlook.com email address or add an address that you already have. Then, select Add alias. After you’re returned to the previous screen, select Verify, and then follow the instructions that are provided.
Or, select Add phone number. Enter the phone number that you want to use, and then select Next. When you add a new phone
number, we'll send a text message to that number to verify it. Enter the code in the text message, and then select Next.
Note Email addresses and phone numbers that are already set up as an alias on another account can’t be used.

Source:
https://support.xbox.com/en-US/help...e-email-sign-in-for-microsoft-account?lc=1033

Am not sure if for the Microsoft account it will allow you, there are certain policies that might cause to do certain changes you can use the link below for Microsoft :

https://support.microsoft.com/en-us...-account-761a662d-8032-88f4-03f3-c9ba8ba0e00b

Thanks

All you did was change what email address is used when signing into the accounts.

This did NOT move your xbox profile from Account A to Account B there is no way to do that.

What Did happen is that you Added a new email to sign in to account B made that new email the primary email removed the old email from that account and added that old email as an alias to Account A. It
did not move any microsoft currency gift cards, any subscriptions, any game purchases or anything like that over.

All subscriptions and xbox money is attached to the account itself.

If you were to sign into your Account B with the new email and the password I bet you would find that 25 dollars and the xbox live subscription still on it.

if the email address is a Microsoft email (eg; @Outlook, @Live, @Hotmail) then it is important that you do not remove it from the Xbox account after adding an alias and promoting that to the primary email.

removing a Microsoft email address from an Xbox account permanently deletes the email account and it will no longer be accessible along with anything else that uses that email (eg; Office365)