Adding money to childs Microsoft account

KardoAia1 · Mar 1, 2021

Hi,

So I've been through several sessions with support chat and haven't gotten an answer. Not to mention the bot in the beginning before getting to live person is dumb as ...

/insert take my money GIF

So my child wanted to buy some pack in Pixel Worlds (PC, win10) and I couldn't add money for it. Gives some nonsense (

We're not sure what happened but refreshing the page may help, or try again in a little while.) that is all over forums with no solution. Tried on several days, devices and browsers (including Edge).

Support said they have no idea and suggested I buy gift cards for it.

So questions regarding that:

But do Pixel World pack go under XBox gift cards or do I need Microsoft gift card? It's not quite clear if all games are under XBox. I had to change the account XBox settings so she could play Minecraft online but she had Pixel World before it and it had no problems. So does it go under XBox?

My region is Estonia and it seems I can't buy them under my region but it seems any region in Euros is fine. But if I choose Ireland, minimum is 10 Euros. I need 1,99. Are there countries that have lower leveles?

And do I understand correctly that the gift card adds money to the account and does not need to be spent at once?

:)

ConnorMc00

I believe it doesn’t matter, should go on in the region you are in. I would try a small amount first though just to be sure.

XBF Jeremy Z

Hiya David,

Thank you for contacting Forum support.

Sorry to hear there is an issue with the region.

Unfortunately, since the currency was already purchased it cannot be converted from one currency to another. There will be two separate balances on the account if you switch to your original region.

Basically when you purchase new currency it will apply to the correct region, but you will still have the other region balance as well (this will not add to your current balance, but it will show a septate balance).

Make sure the region on the console is set to the correct one. check out this link:

How to update your Microsoft account if you’re moving to a new country or region

Also, try to set it on
Xbox.com as well to the correct region.

Click on your profile

Select Xbox Settings

Select "Change 360 account region"

then click on your region then once set
Power Cycle your console.

Hope this helps.

PalmettoBling

I would log into
account.microsoft.com on your account and verify that your payment methods are up to date and valid under Payments & Billing > Payment Methods.. From there, check your child's account in the family tab and make sure their settings are set up to allow it.
You should also be able to try to add money to the accounts from there, and might give you more information on any error than the console, if it still comes up.

XBF Brad A

Hello Jennifer,

Sorry again for the issue with adding funds. I was able to find out it is a known issue and they are looking into it. As an ETA there isn't one. I will try to update as soon as I hear anything new.

Thanks,

Brad

XBF Brad A

Hello Jennifer,

Sorry for the issue with adding money to the account. You can try and purchase a gift card and then have your child redeem it on their account. Also when trying to make a purchase for currency try it from your child account. Usually what will happen is the
parent account will get a text/email to approve the transaction. Here is a link that might help.

https://support.xbox.com/xbox-one/security/grant-exception-child-content-limits

Thanks,

Brad

Adding money to childs Microsoft account

Adding money to childs Microsoft account

adding money to a child account

Adding money to child account

Adding money to a child account

Adding money to a child account

Adding money to a child account

Adding money to childs Microsoft account

Adding money to childs Microsoft account - Similar Threads - Adding money childs

Ads in Game Pass Games?

Working on it... It looks like this was approved. It should get added in a bit.

why wont ads play when i cclick on them in my game?

Microsoft solitaire and casual games hijacks my browser for ads

Added money to child microsoft account, but funds are not showing up and he cant buy...

Added money to my child’s account and it won’t let him make the purchase on Fortnite

Money added but balance still reads zero

Adding money to one child's microsoft balance is appearing on another child's account. How...

I added money to my child's account but his balance remains at zero.