Adding Email Address

Have you already set the alias email address as the primary email address or have you only added it to your account?

Hello, Kakashi. Thanks for reaching out! My name is Lucas. I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

If you delete the old email address, it will be deleted and you will not be able to sign in with it again. If you do not delete it, you will still be able to use the email address to sign in (and any other email address you added to your Microsoft account). And if you delete it, the password will be the same as the one used for the old email address.

If the verification email have not been sent already, it will be sent after the 30 days.

But just to be sure here, you added an alias email address to your account or you just added an alternate email address as a security method? An alternate email address is used only to recover your account or as a two factor authentication method. You cannot sign in to your account using this email address.

Feel free to ask back any questions.

First, add your new Microsoft email address by signing in to https://account.microsoft.com/profile.

Once you have added the email address, set it as the new primary email address. After that don’t make any changes with the previous Microsoft email address, it will be set as secondary email on your account.

The detailed steps can be found on the link as well.

Hello, Joep92. Thanks for reaching out! My name is Lucas, and I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

You can change the email address of your Microsoft Account by adding an alias email to your account (a second email address to it), and then making this second email address the primary email for your Microsoft Account. Then, you can remove your gmail email address and use it on another account.

To create another email to be used as an alias on your Microsoft Account, please follow these steps:

Sign in to: https://go.microsoft.com/fwlink/?LinkId=529489

Under the Account Aliases section, select Add Email.

Choose Create a new email address and add it as an alias, and then follow the instructions.

After you've added the email address, verify it by clicking on the link that you'll receive on your inbox.

After that, on your account page, make this new email address your primary email address and remove your gmail from the account. It should get available to be added to the account your mom made for you. Just add it as an alias email address to the account following the steps above.

If you still have any question, please let me know.

Thanks for the reply, unfortunately, the email address is not a school or work email. I've actually tried to update the primary alias to a charter.net email address as well with no luck.

Thanks for replying back, bullr!

That would suggest that the alias was used as a Microsoft account in the past or added as an alias to another Microsoft account. When you added the charter.net email address as an alias what's the exact error message that you get?

Assuming you used the steps from the guide I provided above when does the error appear? When you add the charter.net email address as an alias? Or after adding charter.net email address as an alias and then making it the primary alias.

Hope to hear from you soon.

Warm regards,

Glenn