Adding auto renew back to my Live account

Hi there, I had a remove auto renew to change my payment method, now I cannot find away to add the auto renew back to my new card. Can anyone help? The website says click on the subscription and then click accept terms but I don't see that option when I'm
in the commerce site..

Help!

:)

 

help im trying to cancule me xboxlive account and all im getting is the old run around. some one please help

yes i have being trying to cancule my auto renew account for the xbox live account. it just keep sending back and forward to the same pages.

How do I get in contact with the right people? to stop the auto renew every three months?

 

How to Renew your Xbox LIVE Gold Membership

Overview of Xbox LIVE Renewal

When your current Xbox LIVE Gold Membership is about to run out, you will get a renewal message on your screen.

• Month-to-month membership- Notification comes 15 days in advance
• 3 or 12 month membership- Notification comes 30 days in advance

Xbox LIVE membership can be renewed using a credit card, a debit card, or a Prepaid Gold Membership Card.

If your automatic membership renewal (auto renewal) is set to off, you can purchase a new subscription or use a prepaid membership card to renew your Xbox LIVE Gold Membership.

Renew with a payment option by purchasing a new membership:

Steps to Follow

1) Use your Xbox LIVE gamertag to sign in.

2) Under Settings, select Account.

3) Proceed to Your Memberships, and select the membership that you currently have (for example Xbox LIVE Gold)

4) Select Modify Membership and you will be presented with a list of renewal options. If you are on an Xbox LIVE Free Membership, you can choose to upgrade to Gold Membership.

5) Select a membership option, then Confirm Purchase.

Once you have confirmed your purchase, the following will happen:

• The payment option you are using will be charged immediately.
• The time subscription plan you have just purchased will be added to your remaining subscription time.
• Your Xbox LIVE Gold Membership will be activated and auto renewal turned on.

Take note:

If you use a credit card as your payment option, you cannot remove it on file until your current membership expires.

There is a procedure you can follow to add or change your Xbox LIVE payment option.

Renew with a prepaid membership card

It is possible to renew your Xbox LIVE membership using a Prepaid Microsoft Gold Membership Card. This card is available at retail locations.

If you choose to redeem a prepaid Xbox LIVE membership code, you will be added time to your existing Xbox LIVE membership, while your renewal settings will remain unchanged.

How to turn on auto renewal (for existing membership):

If you are already on Xbox LIVE Gold of Family Pack membership and you want to turn on auto renewal without purchasing new membership, you should contact Xbox Support.

How to Troubleshoot Xbox LIVE renewal:

If there are issues with your Xbox LIVE account, you might receive the following messages. The solutions are provided below:

• Error: Your credit card has been declined several times by our billing service.

This means that your credit card has expired, or the information on it has been changed. To solve this problem, there is a procedure you can follow to change payment option for Xbox LIVE membership.

• Error: 8015d080

In case you receive this error message, you need to contact Xbox Support.

 

Hey there Cabral

Have you follow through with the information on the below page? According to this guide, you should be able to turn it on without needing to go into the commerce site.

support.xbox.com/.../renew-xbox-live-gold-account

Let us know.

Many thanks,

Cloud

 

Hey Cloudstrife

Nope I get this error when I try and do that :

date: 2015-01-08 9:37:09 PM

s: dYldPHSC1zP7cScTQNeyjq/cUtJdeUK5oDD3p/wP7CI=

req: d7439a26-32d9-4c04-baf6-1325ee750766

Don't want to play with this too many times as I don't want my account stopped again

Cheers,

Cabral

 

Thank you for the response Cabral

If you are having difficulties using the site to turn on auto renewal, your safest bet would be to call phone support and ask to be put through to the billing team. They should be able to address this for you and turn it on manually on their end. You can
set up a call via the below link.

support.xbox.com/contact-us

I hope this helps.

Many thanks,

Cloud