Added money but no balance

Hi Hussain1985! My name is Ricardo an independent advisor ready to help you with this situation!

If you can't see the charge on the order history in the next link on the account that made the purchase of the balance, not the account on which you expect to receive it, is probably because you received an error message during the purchase

https://account.microsoft.com/billing/orders

If that's the case, that money will usually returns to your account automatically after sometime, usually not longer than 48 hrs

If you can find the transaction on the link, please share a screenshot of it without showing personal information

It was microsoft balance, ist strange on the website it says the balance is correct and the funds have been added, but on my childs account the money isnt there. Thank you

The money would hav been directly added to your account balance. You would need to choose your Microsoft account balance as your payment option.

First time i heard of 1.25$ cards. If you used rewards points the money will be automatically added to your ms account balance.

Hi again Lisa

If my previous answer didn't help you, try signing in to your Microsoft account again. To do this, follow these steps:

-Press the Xbox  button to open the guide.
-Select Profile & system > Settings > Account.
-Select Account Information.
-Select "Sign out".
-Select "Sign in".

Normally these problems usually occur due to a delay and that usually solves it, but if the balance is still not reflected in your account you can try to contact support since that is something that has to do with payments and billing. We cannot solve these types of problems here in the forum since we are players like you who help each other with basic problems, we are not Microsoft employees.

Support: https://support.xbox.com/contact-us/

I hope the information I gave you has been useful, have a happy day.
Jhon